---
title: "Level 2 support for HM Passport Office Digital Services"
ocid: "ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATAMIS LTD"
published: "2021-06-21"
---

# Level 2 support for HM Passport Office Digital Services

Buyer: ATAMIS LTD  
Current stage: Award  
OCID: ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540.json)

## Summary

The tender for "Level 2 support for HM Passport Office Digital Services" was initiated by ATAMIS LTD, located in London, SW1P 4DF. This procurement falls within the IT services industry category, classified under CPV code 72000000. The procurement process, which has reached the award stage, involves providing service management and second-line engineering support over a contract period from 14 October 2020 to 13 October 2022, with a total value of £4,900,000. The contract was awarded on 14 October 2020, and details were published on 21 June 2021.

This contract presents significant opportunities for SMEs with expertise in IT services, particularly those capable of delivering service management and engineering support. Businesses that specialise in consulting, software development, and technical support services may benefit from understanding similar future tenders and preparing to engage with contracts that cater to governmental digital services. Given the nature of the project, firms that can demonstrate reliable performance and competitive pricing will find themselves well-positioned to bid for analogous contracts.

## Notice

Deliver a service management function that meets performance, cost and functional service obligations as well as 2nd line engineering support, security monitoring services and common support services such as event monitoring. DOS 11835

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb403f4f-ae44-40a9-9ef8-ed06b2f48585 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2021 |
| Submission deadline | 12 Oct 2020 |
| Future notice date | Not specified |
| Award date | 13 Oct 2020 |
| Contract period | 13 Oct 2020 - 13 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,900,000 |
| Lots value | Not specified |
| Awards value | £4,900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATAMIS LTD |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AUTOMATION LOGIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jun 2021 at 08:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fb403f4f-ae44-40a9-9ef8-ed06b2f48585

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fb403f4f-ae44-40a9-9ef8-ed06b2f48585
  21st June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dbfb995a-6e21-412c-964b-03bd8400c540.json.