---
title: "Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world"
ocid: "ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2021-11-09"
---

# Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d

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## Summary

The London Borough of Waltham Forest is inviting tenders for a contract titled "Contract for Provision of Technology Innovation in Customer Experience and Frontline Service Delivery, for the post-Covid world". This procurement falls under the services category, specifically in research and development and related consultancy services. The procurement process is currently in the Award stage, with the contract commencing on 10th November 2021 and concluding on 10th February 2022. The initial tender period closed on 30th July 2021.

This contract offers substantial opportunities for businesses specialising in technology innovation and consultancy services, particularly those focused on enhancing customer experience. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the suitability classification. Companies with expertise in project management consultancy and digital strategies will be well-positioned to benefit from this engagement, as Waltham Forest Council seeks to innovate its services in response to evolving public needs following the pandemic.

## Notice

Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in turn sits as part of our new Public Service Strategy, the council's response to the challenges and opportunities presented by the pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7000c65e-58c8-45ae-b2ef-3b112380b1cc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2021 |
| Submission deadline | 30 Jul 2021 |
| Future notice date | Not specified |
| Award date | 24 Aug 2021 |
| Contract period | 10 Nov 2021 - 10 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GATE ONE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 71600000 - Technical testing, analysis and consultancy services
- 72224000 - Project management consultancy services
- 73000000 - Research and development services and related consultancy services

## Release History

- 9 Nov 2021 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7000c65e-58c8-45ae-b2ef-3b112380b1cc
- 15 Jul 2021 at 14:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8d921e05-62a2-4910-8352-b17defa2c1ef
- 15 Jul 2021 at 10:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2fc1218e-babe-4e30-a6b1-4b62fbf2d5ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7000c65e-58c8-45ae-b2ef-3b112380b1cc
  9th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/8d921e05-62a2-4910-8352-b17defa2c1ef
  15th July 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/2fc1218e-babe-4e30-a6b1-4b62fbf2d5ae
  15th July 2021 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Procurer/Advert/AdvertSummary?projectId=be92d9dd-55e5-eb11-810d-005056b64545&projectStepId=c092d9dd-55e5-eb11-810d-005056b64545
  Advert link - London tender

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc1f6bdd-958b-4c04-8936-936c09c0e83d.json.