---
title: "ROH Patient Engagement Tools"
ocid: "ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST"
published: "2024-11-04"
---

# ROH Patient Engagement Tools

Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5

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## Summary

The University Hospitals Birmingham NHS Foundation Trust has completed a procurement process for a "ROH Patient Engagement Tools" contract, under the industry category of Software support services (CPV: 72261000). The contract, aimed at enhancing patient engagement through letters, appointments, and messaging, has a total value of GBP 225,000. The procurement was carried out using a selective method, calling off from a framework agreement. Key dates include the tender period ending on March 1, 2024, and the contract period starting from March 31, 2024, to March 30, 2026. The project will be delivered in the West Midlands, United Kingdom.

This tender presents a significant growth opportunity for businesses specialising in software support services, especially those that cater to healthcare platforms. Given the procurement method and the engagement scope, small and medium-sized enterprises (SMEs) with innovative solutions in patient communication and management systems would find this tender particularly suitable. The awarded company, ICNH Ltd (trading as DrDoctor), exemplifies the type of enterprise benefitting from such contracts. Firms providing high-quality, scalable software solutions that streamline patient engagement should consider pursuing similar opportunities to expand their market presence and drive business growth.

## Notice

Patient engagement platform for letters, appointments and messaging

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10a25532-80f3-436c-900a-debe0d1b54f5 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 22 Jul 2024 |
| Contract period | 31 Mar 2024 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £225,000 |
| Lots value | Not specified |
| Awards value | £207,424 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 1NU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICNH LTD (T/A DRDOCTOR |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 4 Nov 2024 at 12:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10a25532-80f3-436c-900a-debe0d1b54f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10a25532-80f3-436c-900a-debe0d1b54f5
  4th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc29483e-4b36-4822-a56c-d6c962ffdcf5.json.