---
title: "Proc812 Customer Insight Tool"
ocid: "ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-03-31"
---

# Proc812 Customer Insight Tool

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277.json)

## Summary

The Home Office has awarded a contract for the re-procurement of software licences for the UKVI customer surveying tool to Qualtrics LLC. The procurement method used was selective, involving calling off from a framework agreement. The contract value is £300,000 in GBP. The contract period is set to start on April 1, 2023, and end on March 31, 2025. The tender period ended on February 28, 2023, with Qualtrics LLC identified as the supplier. This procurement falls under the IT software package category.

This tender presents an opportunity for businesses interested in providing IT software solutions to government entities. As the Home Office is the contracting authority, businesses with expertise in software licensing and customer survey tools would be well-suited to compete. The contract period spans over two years, allowing the awarded supplier, Qualtrics LLC, a continuous revenue stream. Understanding the selective procurement process and framework agreements will be beneficial for businesses looking to engage in similar contracting opportunities in the future.

## Notice

Re-procurement of Software licences for UKVI customer surveying tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6c1cdd3f-bfcd-4e8d-b503-adf6653cacca |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2023 |
| Submission deadline | 28 Feb 2023 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 31 Mar 2023 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6c1cdd3f-bfcd-4e8d-b503-adf6653cacca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6c1cdd3f-bfcd-4e8d-b503-adf6653cacca
  31st March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f72116b2-5f31-4f17-837a-a0e4c5fb8143
  Crown Commercial Service OF GTC DPA 230330-signed CF

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc436721-8386-42c1-8c20-9293f133b277.json.