---
title: "Independent Childrens Complaints Investigation"
ocid: "ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2021-04-08"
---

# Independent Childrens Complaints Investigation

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83

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## Summary

Coventry City Council is facilitating a tender for the "Independent Children's Complaints Investigation" aimed at improving the handling of complaints from children and young people. This procurement falls under the social work services category (CPV 85310000) and has a total contract value of £165,000. The procurement method follows a selective approach, specifically through a call-off from a dynamic purchasing system. The current contract period is from 1 October 2019 to 30 September 2024, with the initial proposal period completed as of 15 July 2019. The services will be delivered in the West Midlands region of the United Kingdom.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) that specialise in independent complaints investigations, social care consultancy, or related services. Businesses that can demonstrate expertise in handling sensitive investigations and a solid track record in compliance with statutory guidance will be well-placed to compete. Engaging in this contract could lead to enhanced visibility and credibility within the public sector for successful bidders.

## Notice

In line with the 'Getting the Best from Complaints Social Care Complaints and Representations for Children, Young People and Others' guidance Coventry City Council recognises a good procedure ensures that children and young people who make representations should have their concerns swiftly resolved, and, wherever possible, by the people who provide the service locally. The purpose of this procurement is to recruit a 'bank' of Independent Complaints Investigating Officers, Independent Persons, Independent Chairs of Review Panels and Review Panellists who will undertake, in line with statutory guidance for local authority children's services representations and complaints procedures, a Stage 2 investigation or Stage 3 review panel. The procurement documents are available for unrestricted and full direct access, free of charge, at www.cswjets.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5aee3f41-f471-4061-84ff-d8051cb2ae05 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2021 |
| Submission deadline | 15 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £915 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | DEBRA JOHNSON; EDWARD COXHEAD; INSPIRE YOU CARE; LAMCK CONSULTING; SUZANNE GIBBON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 8 Apr 2021 at 08:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5aee3f41-f471-4061-84ff-d8051cb2ae05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5aee3f41-f471-4061-84ff-d8051cb2ae05
  8th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc4c810a-4c2a-4013-bff6-86e0af986e83.json.