---
title: "Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')"
ocid: "ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BEIS"
published: "2024-01-05"
---

# Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')

Buyer: BEIS  
Current stage: Award  
OCID: ocds-b5fd17-dc4e195b-a737-4c46-8897-f6363f47d4ae

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## Summary

The Department for Business and Trade has awarded UMi Commercial Limited a contract for the provision of the Business Information Service, aiming to offer information, advice, and guidance to businesses in England. This new service, with a total value of £7.5 million, will replace the existing Business Support Helpline and is targeted at SMEs. The contract starts on 1st January 2024, running until 31st March 2025, with the possibility of extension. The service will be demand-led, providing support through various channels and maintaining a database of business information.

This opportunity offers businesses, especially those in the fields of administration, customer services, consultancy, call centres, and related services, a chance to engage in a government contract. SMEs interested in providing tailored business advice and services would be well-suited to bid for this contract. The procurement method is an open procedure, and interested parties should register via the Jaggaer platform to access tender documents and submit bids. Please note that the tender period ends on 22nd September 2023, and the contract requires capacity to handle a significant volume of inquiries and appointments.

## Notice

The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d3f614f-09bc-40f8-89ad-de77bc047196 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2024 |
| Submission deadline | 22 Sep 2023 |
| Future notice date | Not specified |
| Award date | 18 Dec 2023 |
| Contract period | 1 Jan 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,500,000 |
| Lots value | Not specified |
| Awards value | £7,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEIS |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UMI COMMERCIAL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75100000 - Administration services
- 79342300 - Customer services
- 79400000 - Business and management consultancy and related services
- 79512000 - Call centre
- 79900000 - Miscellaneous business and business-related services

## Release History

- 5 Jan 2024 at 11:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d3f614f-09bc-40f8-89ad-de77bc047196
- 10 Aug 2023 at 16:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b4bfed38-4af6-4075-919d-4350d391fc7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4d3f614f-09bc-40f8-89ad-de77bc047196
  5th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/b4bfed38-4af6-4075-919d-4350d391fc7e
  10th August 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/645090aa-1308-4285-aaca-0a935caf8cd9
  n/a

## Provenance

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