---
title: "Smart Survey Engagement Platform 2025/29"
ocid: "ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-05-27"
---

# Smart Survey Engagement Platform 2025/29

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529)  
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## Summary

This procurement process involves the Care Quality Commission (CQC), seeking a Smart Survey Engagement Platform for the period 2025 to 2029. The contract has been awarded to SMARTSURVEY LTD following a selective method as a call-off from the G-Cloud 14 Framework Agreement, specifically Lot 2. Classified under the software package and information systems industry category, this award notice is active and relevant to IT services, covering consulting, software development, Internet, and support. Set in England, the tender was concluded with a contract that commenced on 4th May 2025 and will remain in effect until 3rd May 2029, amounting to a total value of £200,000.

This tender offers significant business growth opportunities, particularly for SMEs specialising in software and IT services who can deliver technological solutions for public sector engagement. Tailored to facilitate public surveys, the platform benefits local Healthwatch networks in England, offering them tools to engage with communities effectively. Businesses that have expertise in developing software applications and possess the capability to provide responsive support and consulting services will find this tender well-suited to their offerings. The framework arrangement enhances the prospect for predictable revenue over multiple years, with potential contract extensions further providing financial stability and growth.

## Notice

This is a Contract Award Notice The Care Quality Commission (CQC) require a Survey Engagement Platform. Healthwatch England provides the platform to local Healthwatch network to enable the network to create surveys to engage with the public. This procurement was undertaken through the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 The Contract is awarded for an initial period of 36 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. CQC reference: CQC HWE 024

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/502ea504-88e4-4a16-bc6a-9cc26a67d9c7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 21 May 2025 |
| Contract period | 3 May 2025 - 3 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMARTSURVEY |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 May 2025 at 09:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/502ea504-88e4-4a16-bc6a-9cc26a67d9c7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/502ea504-88e4-4a16-bc6a-9cc26a67d9c7
  27th May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e0b6cde-9d15-48c3-91a2-8b6e75b4689a
  RM1557.14-G-Cloud-14-Lots1-3-Call-Off-Contract-v4.0 Survey Platform Final REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529.json.