--- title: "RFI for Out of Hours Telephone Answering Service" ocid: "ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf.json" source: "Contracts Finder" current_stage: "Planning" buyer: "HEREFORDSHIRE COUNCIL" published: "2024-07-31" --- # RFI for Out of Hours Telephone Answering Service Buyer: HEREFORDSHIRE COUNCIL Current stage: Planning OCID: ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf.json) ## Summary Herefordshire Council is planning a procurement process for an emergency out of hours telephone answering service, targeting various council services including environmental health, trading standards, highways, homelessness, and adult social care. This Request for Information (RFI) aims to ascertain UK-based organisations' interest. The procurement process is in the planning stage, and the engagement end date is set for 16th August 2024. The procurement exercise is expected to commence around October or November 2024. The service will be implemented in Herefordshire, West Midlands, under the CPV category 79510000 (Telephone-answering services), with an estimated contract value of £96,000. This tender represents a significant growth opportunity, particularly suited for SMEs with capabilities in handling emergency communications and customer service. Companies experienced in public sector contracts, especially those with a focus on community and social services, would find this engagement beneficial. Participation in this tender can help businesses expand their client base within the public sector and establish a presence in the West Midlands region. Registering on the 'Supplying the Southwest Portal' is essential for viewing related documentation and expressing interest in this market engagement. ## Notice Herefordshire Council is issuing this Request for Information (RFI) for the purpose of establishing whether there are any UK based organisations, interested in providing an emergency out of hours telephone answering service within Herefordshire. Herefordshire Council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. A procurement exercise is likely to be conducted in October / November 2024, following the necessary financial and governance procedures. The procurement route has not yet been decided. Additional information: Herefordshire Council has published this market engagement notice on the 'Supplying the Southwest Portal'. To view the documentation related to this notice you will need to register on the portal if you are not already registered with Procontract, and express an interest in the market engagement. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dee472b4-05e6-4cca-88af-1770706b1e78 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jul 2024 | | Submission deadline | Not specified | | Future notice date | 16 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £96,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEREFORDSHIRE COUNCIL | | Locality | HEREFORD | | Post town | Hereford | | Postcode | HR4 0LE | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG11 Herefordshire, County of | | Local authority | Herefordshire, County of | | Electoral ward | Widemarsh | | Westminster constituency | Hereford and South Herefordshire | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services ## Release History - 31 Jul 2024 at 11:48 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/dee472b4-05e6-4cca-88af-1770706b1e78 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dee472b4-05e6-4cca-88af-1770706b1e78 31st July 2024 - Early engagement notice on Contracts Finder ## Notice URLs - https://www.herefordshire.gov.uk - https://www.supplyingthesouthwest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dc782c82-5cdc-474c-aac6-a89778d89dcf.json.