---
title: "NUIX AND RINGTAIL SUPPORT AND TRAINING"
ocid: "ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2020-04-07"
---

# NUIX AND RINGTAIL SUPPORT AND TRAINING

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124

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## Summary

The Competition and Markets Authority is seeking a supplier to provide support and training for NUIX and Ringtail systems, with the contract titled "NUIX AND RINGTAIL SUPPORT AND TRAINING". This procurement falls under the software package and information systems industry category and is located in London, England. The procurement method used is a selective process involving a call-off from a framework agreement. The tender period ended on 28th August 2019, and the contract has been successfully awarded with a total value of £210,600, running from 24th September 2019 to 23rd September 2021.

This contract presents a significant opportunity for businesses with expertise in software support, training, and cloud infrastructure services. Companies specialising in IT solutions, particularly those offering tailored training programs and system integration for NUIX and Ringtail, would be well-positioned to compete in future related tenders. Small and medium-sized enterprises (SMEs) can leverage this project to expand their service offerings and enhance their market presence in the public sector.

## Notice

We require a supplier to work collaboratively within the CMA across IT colleagues and DFIS to provide an integrated and expert support solution for NUIX, Ringtail and Nimbus. The key outcomes include: * Embed the correct processes and workflows for us to maximise usage of our Licenses and have a flexible support package to assist CMA users through this transition period of understanding the new environment. * Support Nuix Case Management Strategy and Tactics. * Provide proactive Nuix Monitoring. * Provide Cloud Infrastructure Support. * Proactively promote Knowledge Transfer to the IT and DFIS teams. * Development of Customized Training Courses (number and focus to be agreed). * Training Delivery and hosting/ updating on Nimbus LMS. * Ongoing proactive Nuix Infrastructure (on-prem + cloud) Performance Optimisation Testing and Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a0d6685-0121-4de3-a0e6-6a006854184c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2020 |
| Submission deadline | 28 Aug 2019 |
| Future notice date | Not specified |
| Award date | 10 Sep 2019 |
| Contract period | 23 Sep 2019 - 23 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £210,600 |
| Lots value | Not specified |
| Awards value | £210,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1B 4AD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Apr 2020 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a0d6685-0121-4de3-a0e6-6a006854184c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3a0d6685-0121-4de3-a0e6-6a006854184c
  7th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124.json.