---
title: "Provision of Call-Handling"
ocid: "ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2023-02-23"
---

# Provision of Call-Handling

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae.json)

## Summary

The CPS organization based in London, England, has awarded a contract for the provision of Call Handling classified under IT services. The procurement method used was a Restricted procedure above the threshold, with a contract value of £636,299. The tender period ended on December 1st, 2021, and the contract period started on December 22nd, 2021, ending on November 30th, 2022.

Businesses providing IT services including consulting, software development, and internet support would find opportunities in this tender. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organizations (VCSEs) are suitable to compete. The contract duration and financial value make it an attractive opportunity for businesses looking to grow in the IT services sector.

## Notice

Provision of Call Handling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3be92705-55c3-4d0e-9053-83edbcca3f91 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2023 |
| Submission deadline | 1 Dec 2021 |
| Future notice date | Not specified |
| Award date | 21 Sep 2021 |
| Contract period | 22 Dec 2021 - 30 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £636,299 |
| Lots value | Not specified |
| Awards value | £636,299 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LUMEN TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Feb 2023 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3be92705-55c3-4d0e-9053-83edbcca3f91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3be92705-55c3-4d0e-9053-83edbcca3f91
  23rd February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dcb75973-ec68-498c-a5bd-e64513f277ae.json.