---
title: "CA13853 - Supply of a Customer Relationship Management (CRM) System"
ocid: "ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE EDUCATION TRAINING COLLECTIVE"
published: "2024-05-23"
---

# CA13853 - Supply of a Customer Relationship Management (CRM) System

Buyer: THE EDUCATION TRAINING COLLECTIVE  
Current stage: Award  
OCID: ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03.json)

## Summary

The Education Training Collective, a contracting authority based in Thornaby, England, has completed the procurement process for the "Supply of a Customer Relationship Management (CRM) System" in the goods category. The tender, with a deadline of April 26, 2024, followed an open procedure and is now in the award stage. The contract period will run from June 1, 2024, to May 31, 2027.

This procurement opportunity for a CRM system could be appealing to businesses specialising in customer relation management software. Small and medium enterprises (SMEs) are highlighted as suitable candidates for this contract. The Education Training Collective aims to enhance its operations through this contract, paving the way for potential business growth for eligible entities.

## Notice

This Invitation to Tender (ITT) is for the supply of a Customer Relationship Management (CRM) System, further details on the specific needs are detailed in the Specification in Section 2. To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA13853. Not registered: Visit https://suppliers.multiquote.com then register and quote CA13853 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b4bd70e-ca56-4114-88e3-358b2d95efdb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2024 |
| Submission deadline | 26 Apr 2024 |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | 31 May 2024 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE EDUCATION TRAINING COLLECTIVE |
| Locality | THORNABY |
| Post town | Cleveland |
| Postcode | TS17 6FB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | ALCIUM SOFTWARE; GROFAR; NET HELP DESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 23 May 2024 at 08:45 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4bd70e-ca56-4114-88e3-358b2d95efdb
- 19 Apr 2024 at 08:15 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4bd70e-ca56-4114-88e3-358b2d95efdb
- 27 Mar 2024 at 16:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4bd70e-ca56-4114-88e3-358b2d95efdb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b4bd70e-ca56-4114-88e3-358b2d95efdb
  19th April 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dcb8cefd-1748-4ae4-b27c-ef94da29af03.json.