---
title: "Support & License for Patient Portal"
ocid: "ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE QUEEN ELIZABETH HOSPITAL KING'S LYNN NHS FOUNDATION TRUST"
published: "2026-04-30"
---

# Support & License for Patient Portal

Buyer: THE QUEEN ELIZABETH HOSPITAL KING'S LYNN NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225

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## Summary

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust has completed a procurement process titled "Support & License for Patient Portal," under the industry category of repair and maintenance services. The procurement method was selective, involving a call-off from a framework agreement. The contract entails services such as automated reminders, manual messaging, and SMS services, delivered to King's Lynn, United Kingdom. The award was most recently updated on 30 April 2026, and its active contract commenced on 7 September 2023, with a period lasting until 31 March 2027. The initial contract value was £458,169.08.

This tender presents significant growth opportunities for businesses engaged in healthcare communication services, particularly those with expertise in patient portal technologies and messaging solutions. Large-scale service providers like Healthcare Communications Group Ltd, who are capable of delivering comprehensive communication and support solutions for healthcare organisations, are well-positioned to benefit from such contracts, strengthening their foothold in the healthcare service industry. This could further enhance their portfolio by providing advanced digital solutions and seamless communication services within the NHS framework.

## Notice

Provision of Patient Portal services that include Automated Reminders support & Licence, Manual Messaging support & Licence, IVM, SMS No Reply and SMS with Reply

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/880d20a2-16f4-481d-8784-14c26430bbaf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | 30 Mar 2023 |
| Future notice date | Not specified |
| Award date | 6 Sep 2023 |
| Contract period | 6 Sep 2023 - 7 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £458,169 |
| Lots value | Not specified |
| Awards value | £470,163 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE QUEEN ELIZABETH HOSPITAL KING'S LYNN NHS FOUNDATION TRUST |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 4ET |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | Springwood |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | HEALTHCARE COMMUNICATIONS; HEALTHCARE COMMUNICATIONS GROUP |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 50000000 - Repair and maintenance services
- 64212100 - Short Message Service (SMS) services

## Release History

- 30 Apr 2026 at 10:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/880d20a2-16f4-481d-8784-14c26430bbaf
- 15 Sep 2023 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/880d20a2-16f4-481d-8784-14c26430bbaf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/880d20a2-16f4-481d-8784-14c26430bbaf
  15th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dceba064-9a32-4e02-b90e-3b256d60b225.json.