---
title: "ACAS27419 - Conflict Competence Framework"
ocid: "ocds-b5fd17-dd03bdac-5d61-4c97-b16c-d0744aef36e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd03bdac-5d61-4c97-b16c-d0744aef36e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd03bdac-5d61-4c97-b16c-d0744aef36e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd03bdac-5d61-4c97-b16c-d0744aef36e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2026-08-21"
---

# ACAS27419 - Conflict Competence Framework

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-dd03bdac-5d61-4c97-b16c-d0744aef36e9

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## Summary

UK Shared Business Services Limited procured the Conflict Competence Framework, a research and consultancy service focused on workplace conflict and employment relations. The requirement responds to expected changes from the Government’s Employment Rights Act and Make Work Pay agenda. It concerns helping senior leaders and managers develop the skills to handle individual and collective workplace disagreements and potential conflict. Changes to collective employment relations may also mean that organisations without previous trade union experience need to work with trade unions. The procurement is classified as research and development and related consultancy services (CPV 73000000), with services delivered in the United Kingdom. It is a services requirement and was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

This procurement has been completed and awarded. Institute for Employment Studies was selected on 11 August 2026 through a mini-competition under the CCS RM6126 Research & Insights Dynamic Purchasing System, using a selective call-off procedure. The tender submission deadline was 22 July 2026 at 11:00. The awarded contract value is £95,275 including the published currency of GBP. The contract runs from 19 August 2026 to 19 March 2027. The requirement was evaluated through the mini-competition process, with the award made to Institute for Employment Studies. The procurement is recorded as complete and the award is active. The buyer is UK Shared Business Services Limited, acting for this requirement.

This award indicates demand for specialist research and consultancy on workplace conflict, employment relations and the practical effects of employment-law reform. A credible future competitor would need to understand both individual and collective workplace disagreements, including situations involving trade unions, and translate that expertise into a framework or programme that senior leaders and managers can use. Relevant capability would include research, analysis, consultancy and the design of practical approaches to developing conflict-management competence. Organisations with experience advising employers through changing employment relations, particularly those that can work across workplaces in the United Kingdom, are well aligned with the requirement. The procurement route also shows that smaller specialist firms and voluntary, community or social enterprises were considered suitable participants.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under CCS RM6126 Research & Insights DPS Brief Description of Requirement Government reforms to employment regulations brought in as part of the Government's Employment Rights Act and 'Make Work Pay' agenda are likely to have far-reaching effects on GB workplaces. This will create demands for senior leaders and managers to advance their skills in handling individual and collective forms of workplace disagreements and potential conflict. Government reforms to collective employment relations may lead to organisations who have never worked with trade unions finding themselves doing so.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e714b0f9-be34-42f6-a49d-2fab75f5d4e6 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2026 |
| Submission deadline | 22 Jul 2026 |
| Future notice date | Not specified |
| Award date | 11 Aug 2026 |
| Contract period | 19 Aug 2026 - 19 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £95,275 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Postcode area | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Institute for Employment Studies |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 21 Aug 2026 at 10:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e714b0f9-be34-42f6-a49d-2fab75f5d4e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e714b0f9-be34-42f6-a49d-2fab75f5d4e6
  21st August 2026 - Awarded contract notice on Contracts Finder

## Provenance

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