---
title: "Out of Hours Contact Centre Call Handling Service"
ocid: "ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OPTIVO"
published: "2018-11-07"
---

# Out of Hours Contact Centre Call Handling Service

Buyer: OPTIVO  
Current stage: Award  
OCID: ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7.json)

## Summary

The procurement process led by Optivo involves the provision of an Out of Hours Contact Centre Call Handling Service, aimed at managing emergency calls during the closure of the Optivo call centre. This tender falls under the services category, classified as call centre services (CPV: 79512000). The contract has a total value of £160,024 and commenced on 1st November 2018, running until 31st October 2021. The procurement was conducted through an open procedure, with the tender period concluding on 1st January 2018.

This contract offers significant opportunities for growth, particularly for businesses specialising in call centre operations and emergency response services. Companies that possess the capacity to handle high volumes of inbound calls efficiently and effectively, especially during non-standard hours, will find this tender particularly suitable. Small and medium-sized enterprises (SMEs) are encouraged to explore this opportunity as the contract is open to them, potentially leading to increased market presence and collaboration with a well-established organisation like Optivo.

## Notice

Contact centre call handling service to manage out of hours emergency calls whilst the Optivo call centre is closed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cda78412-c8b4-4381-914a-951f9db102d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2018 |
| Submission deadline | 1 Jan 2018 |
| Future notice date | Not specified |
| Award date | 1 Nov 2018 |
| Contract period | 1 Nov 2018 - 31 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,024 |
| Lots value | Not specified |
| Awards value | £160,024 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 Nov 2018 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cda78412-c8b4-4381-914a-951f9db102d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cda78412-c8b4-4381-914a-951f9db102d5
  7th November 2018 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV155838
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.optivo.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7.json.