---
title: "Passenger Assist User Experience Research"
ocid: "ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2021-06-04"
---

# Passenger Assist User Experience Research

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7

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## Summary

The OFFICE OF RAIL AND ROAD is seeking to enhance station accessibility through the procurement of user experience research focused on auditing services. This tender, titled "Passenger Assist User Experience Research," has a contract value of £52,000 and is classified under the CPV code for auditing services. The procurement process, which involves a single tender action below threshold, reached its end date on 19 May 2021, and the contract period commenced on 25 May 2021, concluding by 17 September 2021. The location for the delivery of services is London, United Kingdom.

This contract presents significant opportunities for businesses specialising in auditing and accessibility services, particularly those that are small and medium-sized enterprises (SMEs). With the focus on user experience and station accessibility, companies that offer innovative solutions and have a track record in service provision within the transport or public sector would be well-placed to engage in such initiatives. The successful bidder, Rail Accessibility Ltd, illustrates the potential for businesses in this field to contribute to enhancing public services, ultimately supporting growth in their market presence.

## Notice

Station Accessibility Information Audits

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/654a4a7a-ca8e-4c4a-9510-78484dc0eff6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 19 May 2021 |
| Future notice date | Not specified |
| Award date | 23 May 2021 |
| Contract period | 24 May 2021 - 17 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £52,000 |
| Lots value | Not specified |
| Awards value | £52,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RAIL ACCESSIBILITY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 4 Jun 2021 at 15:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/654a4a7a-ca8e-4c4a-9510-78484dc0eff6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/654a4a7a-ca8e-4c4a-9510-78484dc0eff6
  4th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd0c890b-eac2-4372-bfaa-974cacbb0cf7.json.