---
title: "Contract for the provision of cloud based telephony and contact centre services"
ocid: "ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RAVEN HOUSING TRUST LIMITED"
published: "2021-03-30"
---

# Contract for the provision of cloud based telephony and contact centre services

Buyer: RAVEN HOUSING TRUST LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97)  
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## Summary

The procurement process involves Raven Housing Trust Limited, which is seeking to award a contract titled "Contract for the provision of cloud based telephony and contact centre services." This procurement falls under the industry category of installation services of line telephony equipment and took place in Redhill, England. The contract, valued at £111,903.58, was awarded on 26th January 2021 and covers a period from 2nd February 2021 to 1st February 2023. The procurement method utilised was selective, involving a call-off from a framework agreement, with the tender period having ended on 11th December 2020.

This tender presents significant opportunities for businesses, particularly those specialising in telephony and contact centre solutions. Companies that can provide cloud-based services, such as those catering to small and medium-sized enterprises (SMEs), would be ideally positioned to compete in this market. Engaging with similar contracts or exploring collaborations with larger firms can support business growth in a competitive landscape that increasingly relies on digital communication solutions.

## Notice

Contract for the provision of cloud based telephony services to include RingCentral Office, RingCentral Professional Services and RingCentral Contact Center. Cloud based telephony for 140 users Contact Centre Services for 25 users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c46b0650-1c56-4c22-94f6-91c392a94832 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2021 |
| Submission deadline | 11 Dec 2020 |
| Future notice date | Not specified |
| Award date | 26 Jan 2021 |
| Contract period | 2 Feb 2021 - 1 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,903 |
| Lots value | Not specified |
| Awards value | £111,903 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAVEN HOUSING TRUST LIMITED |
| Locality | REDHILL |
| Post town | Redhill |
| Postcode | RH1 1SS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Redhill West & Wray Common |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RINGCENTRAL |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 30 Mar 2021 at 09:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c46b0650-1c56-4c22-94f6-91c392a94832

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c46b0650-1c56-4c22-94f6-91c392a94832
  30th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d708e540-9d4a-49c0-8c0a-894231a81c37
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/21f4e056-398d-43c7-a24a-a7d7f4acd376

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd123c6c-9b8f-436c-b67f-881e5952cc97.json.