---
title: "GB-glasgow: Customer Engagement Management (CEM) - Oversight of Implementation Quality Services"
ocid: "ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOAN COMPANY"
published: "2021-02-23"
---

# GB-glasgow: Customer Engagement Management (CEM) - Oversight of Implementation Quality Services

Buyer: STUDENT LOAN COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166.json)

## Summary

The Student Loan Company, based in Glasgow, has completed a procurement process for a project titled "Customer Engagement Management (CEM) - Oversight of Implementation Quality Services" within the information technology services industry. This procurement, valued at £3,500,000, fell under the services procurement category and concluded its tender period on 4 January 2021, with the contract commencing on 5 January 2021 and running until 4 January 2023. Although the procurement method details were not specified, it is noteworthy that PwC is the awarded supplier for this contract.

This tender presents significant opportunities for businesses operating in similar sectors, particularly those in information technology services and customer engagement solutions. Companies that specialise in implementation quality services or have strengths in IT consulting and client engagement strategies would be particularly well-suited to pursue contracts of this nature, potentially expanding their footprint in public sector collaborations.

## Notice

Customer Engagement Management (CEM) - Oversight of Implementation Quality Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92bba163-4d87-4a95-9551-fd615ddf668e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2021 |
| Submission deadline | 4 Jan 2021 |
| Future notice date | Not specified |
| Award date | 4 Jan 2021 |
| Contract period | 5 Jan 2021 - 4 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | Not specified |
| Awards value | £3,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOAN COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PWC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 23 Feb 2021 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92bba163-4d87-4a95-9551-fd615ddf668e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92bba163-4d87-4a95-9551-fd615ddf668e
  23rd February 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=572651266
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166.json.