---
title: "24/015 Customer Contact Solution"
ocid: "ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TAMWORTH BOROUGH COUNCIL"
published: "2024-12-18"
---

# 24/015 Customer Contact Solution

Buyer: TAMWORTH BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7

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## Summary

Tamworth Borough Council has initiated an open tender process for a project titled "24/015 Customer Contact Solution," falling under the software package and information systems industry category. The procurement entails acquiring a cloud-based customer portal, CRM, low code workflow management system, and an omnichannel contact centre solution. This project is located in the West Midlands, United Kingdom, with a submission deadline for tenders set for 2pm on Friday, 24th January 2025. The contract is slated to run from 3rd March 2025 to 2nd March 2028.

This tender represents a significant opportunity for businesses specializing in digital customer contact solutions, particularly those leveraging AI and robotic process automation. Small and medium-sized enterprises (SMEs) familiar with scalable, cost-effective technology implementations stand to benefit greatly from this project. The open procedure ensures a competitive and transparent process, offering a prime chance for innovative firms to enhance their market presence by partnering with Tamworth Borough Council to transform their customer service operations and workflow management.

## Notice

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions. Additional information: The invitation to tender documents may be viewed or downloaded free of charge from the in-tend e-procurement portal. Tenderers are reminded that the submission date for tenders on the portal is 2pm on Friday 24 January 2025. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/faea6589-96e2-4c59-affc-eb28d312f802 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2024 |
| Submission deadline | 24 Jan 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Mar 2025 - 2 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAMWORTH BOROUGH COUNCIL |
| Locality | STAFFS |
| Post town | Birmingham |
| Postcode | B79 7BZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Tamworth |
| Electoral ward | Castle |
| Westminster constituency | Tamworth |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Dec 2024 at 11:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/faea6589-96e2-4c59-affc-eb28d312f802

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/faea6589-96e2-4c59-affc-eb28d312f802
  18th December 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/tamworthbc/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd4dbff8-b4c7-4fe5-88b2-ddd658e646e7.json.