---
title: "GB-Witham: ECFRS00381 IT Service Management Software"
ocid: "ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ESSEX POLICE, FIRE & CRIME COMMISSIONER FIRE & RESCUE AUTHORITY"
published: "2025-08-05"
---

# GB-Witham: ECFRS00381 IT Service Management Software

Buyer: ESSEX POLICE, FIRE & CRIME COMMISSIONER FIRE & RESCUE AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64

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## Summary

The Essex Police, Fire & Crime Commissioner Fire & Rescue Authority has completed an award in the procurement process for IT Service Management Software, specifically the "Fresh Service" SaaS solution. This contract, valued at £135,972 GBP, covers a service package hosted under the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract began on 16 June 2025 and will run until 16 June 2028, with the potential to extend for an additional year. This procurement falls under the services category and is located in the East of England, United Kingdom. The award stage has concluded as of 5 August 2025, following the initial end of tendering on 30 May 2025, marking the completion of the procurement process.

This tender provides robust business growth opportunities particularly for large-scale enterprises experienced in cloud-based IT solutions and services. Firms specialising in IT software packages and SaaS solutions can build strategic partnerships and expand their influence within public sector IT service management. While the procurement is not tailored for SMEs or VCSEs, those with substantial expertise in managed services and technology integration, such as Freshworks Inc, the awarded supplier, can benefit significantly by establishing service efficiencies and contributing to regional development in public safety operations.

## Notice

IT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8faa1cef-7d82-44d7-8a4d-23fcf3380808 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2025 |
| Submission deadline | 29 May 2025 |
| Future notice date | Not specified |
| Award date | 29 May 2025 |
| Contract period | 15 Jun 2025 - 16 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,972 |
| Lots value | Not specified |
| Awards value | £135,972 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX POLICE, FIRE & CRIME COMMISSIONER FIRE & RESCUE AUTHORITY |
| Locality | WITHAM |
| Post town | Chelmsford |
| Postcode | CM8 3HB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Silver End & Cressing |
| Westminster constituency | Witham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 5 Aug 2025 at 13:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8faa1cef-7d82-44d7-8a4d-23fcf3380808

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8faa1cef-7d82-44d7-8a4d-23fcf3380808
  5th August 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=970651983
  Please follow this link to view the notice.

## Provenance

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