---
title: "Contact Centre & Telephony Solution"
ocid: "ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FENLAND DISTRICT COUNCIL"
published: "2024-08-02"
---

# Contact Centre & Telephony Solution

Buyer: FENLAND DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b.json)

## Summary

Fenland District Council has concluded a procurement process for a "Contact Centre & Telephony Solution" in the Software package and information systems industry category. The project, geographically situated in the East of England, involves the replacement of the existing telephony solution with an externally hosted system, comprising a contact centre system and a soft phone solution. The procurement, which utilised the CCS Framework RM6116 and adopted a selective method via a call-off from a framework agreement, has moved to the award stage as of 7 February 2024, following the tender period which ended on 12 December 2023. The contract value stands at £169,689.07, and the implementation period spans from 1 March 2024 to 31 July 2027.

This contract presents substantial opportunities for businesses specialising in software solutions and telecommunication services. SMEs, in particular, are well-suited to compete, given the suitability criteria favouring small and medium-sized enterprises. The nature of the contract, focusing on modernising telephony and contact centre infrastructure, could greatly benefit tech companies capable of offering robust, innovative, and scalable solutions. Firms with a proven track record in delivering similar services and those familiar with framework agreements would be in an advantageous position to leverage this opportunity for business growth and sectoral advancement.

## Notice

Replacement of telephony solution with an externally hosted solution. To include contact centre system and soft phone solution. Using CCS Framework RM6116.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/866d2aa8-2f8f-4292-b51b-b8400d1afc49 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2024 |
| Submission deadline | 12 Dec 2023 |
| Future notice date | Not specified |
| Award date | 7 Feb 2024 |
| Contract period | 1 Mar 2024 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £169,689 |
| Lots value | Not specified |
| Awards value | £169,689 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FENLAND DISTRICT COUNCIL |
| Locality | MARCH |
| Post town | Peterborough |
| Postcode | PE15 8NQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Fenland |
| Electoral ward | March North |
| Westminster constituency | North East Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED (TRADING AS OPUS TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48000000 - Software package and information systems
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

## Release History

- 2 Aug 2024 at 14:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/866d2aa8-2f8f-4292-b51b-b8400d1afc49

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/866d2aa8-2f8f-4292-b51b-b8400d1afc49
  2nd August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b.json.