---
title: "Understanding consumer experiences of mobile network quality"
ocid: "ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2025-11-10"
---

# Understanding consumer experiences of mobile network quality

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f

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## Summary

The procurement process titled "Understanding consumer experiences of mobile network quality" was conducted by Ofcom, targeting the market research services sector under the CPV classification 79310000. The process involved a mini-competition via the Ofcom Market Research Framework Agreement. Based in London, United Kingdom, Ofcom completed the procurement, with key contract dates from 2nd September 2025 to 31st March 2026. The tender period was set to conclude by 5th August 2025. This procurement reached the award stage, with JigsawUK, a small and medium-sized enterprise (SME), successfully awarded the contract valued at GBP 60,351 on 2nd September 2025.

This tender provides substantial opportunities for market research firms, particularly SMEs, to engage in the telecommunications industry by contributing valuable insights into consumer experiences with mobile networks. Businesses specialising in data analysis and consumer research can benefit from participating in similar competitive tenders to expand their portfolio and influence in the sector. By collaborating with prominent buyers like Ofcom, suppliers can enhance their market visibility, drive service innovation, and set a benchmark in influencing consumer rights and market dynamics in the telecommunications landscape.

## Notice

Ofcom is committed to a thriving telecoms sector where companies can compete fairly, and consumers benefit from efficient and sustainable markets where competition delivers choice, value and high-quality services. Our 2025/2026 Plan of Work outlines a commitment to a programme of work to promote competition and investment in mobile markets, including through empowering consumers to choose the network and services that best suit their needs. Good mobile connectivity can drive better outcomes for consumers and is an important driver of productivity and therefore economic growth. To achieve high quality and competitive mobile networks, the networks need to compete on both price and quality. This programme of work aims to understand how the incentives for networks to compete on mobile quality can be sharpened. This research will provide evidence and insight to support the programme outcomes: To assess whether Ofcom and stakeholders are providing information about network quality that consumers can access, understand, and use to inform their choice of network provider, and if this information can be improved. To consider changes to existing information provided and/or any regulatory interventions that may be required to help customers drive improved mobile market investment in network quality. To inform wider conversations with external stakeholders about how to empower consumers to use information about network quality to get the service that best meets their needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/927adf9b-e387-4231-b186-4090a237ace8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini Competition via Ofcom Market Research Framework Agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2025 |
| Submission deadline | 5 Aug 2025 |
| Future notice date | Not specified |
| Award date | 1 Sep 2025 |
| Contract period | 1 Sep 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,351 |
| Lots value | Not specified |
| Awards value | £60,351 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JIGSAWUK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 10 Nov 2025 at 12:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/927adf9b-e387-4231-b186-4090a237ace8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/927adf9b-e387-4231-b186-4090a237ace8
  10th November 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://ofcom.bravosolution.co.uk/web/login.shtml

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f.json.