---
title: "Windows 11 Remote Support Tool"
ocid: "ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE POLICE"
published: "2025-10-15"
---

# Windows 11 Remote Support Tool

Buyer: SOUTH YORKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91.json)

## Summary

South Yorkshire Police has awarded a contract titled "Windows 11 Remote Support Tool" to Phoenix Software Limited. This procurement process, classified under "Software package and information systems," aimed to secure an alternative software package to support Windows 11, given that Microsoft would cease security updates for Windows 10 by 15 October 2025. Conducted through a selective procurement method, specifically a call-off from a framework agreement, the contract covers the region of Yorkshire and the Humber in the UK. The tender concluded on 14 October 2025, with the contract period set from 20 October 2025 to 19 October 2028, at a value of £105,201.27.

This contract represents an opportunity for businesses specialising in software development and IT support systems, particularly those focused on governmental or public sector clients. Companies capable of providing innovative and technically robust software solutions will find themselves well-placed to participate in similar tenders. This call-off from a framework agreement highlights the importance of being pre-approved on relevant frameworks, a procedure crucial for businesses looking to expand their activities in the public sector domain.

## Notice

Microsoft are no longer providing security updates for the Windows 10 operating system after the 15th October 2025, to ensure the Collaborated Forces have a secure and compliant Windows Estate and all desktop equipment will be upgraded to Windows 11. The current support tools used to support Windows 10 will not work with the Windows 11 so an alternative software package is required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46cdb8f4-4657-4449-a9f7-bd4b58bb5340 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2025 |
| Submission deadline | 14 Oct 2025 |
| Future notice date | Not specified |
| Award date | 15 Oct 2025 |
| Contract period | 19 Oct 2025 - 19 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,201 |
| Lots value | Not specified |
| Awards value | £105,201 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE POLICE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S9 2EH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | Darnall |
| Westminster constituency | Sheffield South East |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Oct 2025 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46cdb8f4-4657-4449-a9f7-bd4b58bb5340

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46cdb8f4-4657-4449-a9f7-bd4b58bb5340
  15th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd908970-2996-4526-917e-9fa259a96b91.json.