---
title: "1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers"
ocid: "ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-07-04"
---

# 1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6)  
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## Summary

The procurement process involves H M Revenue & Customs as the contracting authority for the research project titled "1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers." This project falls under the research services industry category and was conducted in the United Kingdom. The procurement method utilised was a mini competition within Lot 3 of the BEIS Research and Evaluation Framework. The tender period concluded on 20 March 2019, and the contract was awarded on 17 April 2019, with a total contract value of £242,000, running from 18 April 2019 to 31 October 2019.

This tender represents a significant opportunity for businesses specialising in research services to engage with HMRC, particularly those with expertise in surveying and understanding customer support needs. Companies that excel in detailed data collection and analysis, especially concerning assisted digital services, would be well-positioned to compete for similar contracts in the future. With HMRC's ongoing commitment to improving services for digitally excluded populations, there are further opportunities for innovative and responsible businesses to collaborate in addressing these crucial social challenges.

## Notice

The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support. Findings from this research are expected to be used in multiple areas across the department to design and deliver services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74b085b8-6f20-406f-b637-f87e753926b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions. |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2019 |
| Submission deadline | 20 Mar 2019 |
| Future notice date | Not specified |
| Award date | 16 Apr 2019 |
| Contract period | 17 Apr 2019 - 31 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £242,000 |
| Lots value | Not specified |
| Awards value | £242,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 4 Jul 2019 at 11:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74b085b8-6f20-406f-b637-f87e753926b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74b085b8-6f20-406f-b637-f87e753926b3
  4th July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6.json.