---
title: "Multi-channel solution, customer feedback (GovMetric)"
ocid: "ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ENFIELD"
published: "2022-05-19"
---

# Multi-channel solution, customer feedback (GovMetric)

Buyer: LONDON BOROUGH OF ENFIELD  
Current stage: Award  
OCID: ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a.json)

## Summary

The London Borough of Enfield has awarded a contract titled "Multi-channel solution, customer feedback (GovMetric)" for the provision of IT services, specifically consulting and software development. This direct award process, classified under CPV code 72000000, resulted in a contract valued at £58,000. The contract period spans from 24th May 2022 to 23rd May 2024, following the tender's conclusion on 8th March 2022. The delivery of services will occur in England, United Kingdom.

This tender presents substantial opportunities for IT service providers, particularly small and medium-sized enterprises (SMEs) engaged in software development and consulting. Businesses specialising in multi-channel customer feedback solutions would be particularly well-suited to compete, as evidenced by the awarded supplier, rol solutions. This contract can foster growth by encouraging SMEs to expand their service offerings and collaborate with public sector clients, enhancing their market presence.

## Notice

Multi-channel solution, customer feedback (GovMetric)- Call off contract via Gcloud 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af82352b-ee74-42f0-acbe-b2f0242ca786 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2022 |
| Submission deadline | 8 Mar 2022 |
| Future notice date | Not specified |
| Award date | 16 May 2022 |
| Contract period | 23 May 2022 - 23 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,000 |
| Lots value | Not specified |
| Awards value | £58,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ENFIELD |
| Locality | ENFIELD |
| Post town | Enfield |
| Postcode | EN1 3ES |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 May 2022 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af82352b-ee74-42f0-acbe-b2f0242ca786

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af82352b-ee74-42f0-acbe-b2f0242ca786
  19th May 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.enfield.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dd966572-2ddb-40da-b7ed-33af7c7b374a.json.