---
title: "Front Office Counter Services"
ocid: "ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2024-08-21"
---

# Front Office Counter Services

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187.json)

## Summary

The Security Industry Authority (SIA) has completed the procurement process for the provision of Front Office Counter Services, classified under Post Office counter services (CPV 64114000). This procurement was conducted using a selective method, specifically a call-off from a framework agreement. The contract, valued at £4,240,000, spans from 14th June 2024 to 31st March 2028. The award was made to POST OFFICE LTD, and covers services to be delivered within the United Kingdom. The tender stage concluded on 30th May 2024.

This tender offers significant growth opportunities for businesses involved in providing postal and counter services. Large-scale businesses capable of delivering variable volume-based services are particularly well-suited to such contracts. Although SMEs and VCSEs were not deemed suitable for this particular procurement, firms of sufficient scale can benefit from the steady revenue and long-term partnership with a government-operated entity such as SIA.

## Notice

Provision of Post Office counter services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/173e9829-8149-4908-9c5d-eb75285ca77c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2024 |
| Submission deadline | 30 May 2024 |
| Future notice date | Not specified |
| Award date | 13 Jun 2024 |
| Contract period | 13 Jun 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,240,000 |
| Lots value | Not specified |
| Awards value | £4,240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64114000 - Post office counter services

## Release History

- 21 Aug 2024 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/173e9829-8149-4908-9c5d-eb75285ca77c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/173e9829-8149-4908-9c5d-eb75285ca77c
  21st August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dda1917b-e7d4-4798-8941-5bf4c9348187.json.