---
title: "Managed Support Service for Microsoft D365 Finance & Operations System"
ocid: "ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2024-07-25"
---

# Managed Support Service for Microsoft D365 Finance & Operations System

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202

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## Summary

The Care Quality Commission (CQC) has awarded a contract for Managed Support Service for its Microsoft D365 Finance & Operations System. The support includes 2nd Line Support & Maintenance Services and resolves user service requests and incidents within CQC's standard working hours. This procurement, classified under "System and support services" in England, follows a Direct Award process via the CCS G Cloud 13 Framework Agreement, Lot 3 Cloud Support. The contract period runs from 22 July 2024 to 21 July 2025, with a total awarded value of £119,670.

The awarded contract to Tisski Ltd presents significant opportunities for businesses specialising in IT support and system maintenance, particularly those experienced with Microsoft D365 platforms. This tender offers a reliable revenue stream over a 12-month period and solidifies a business’s portfolio in public sector contracts. IT service companies providing comprehensive support and maintenance services will find this procurement particularly well-suited to their expertise, enabling them to expand their market presence and foster relationships with public sector clients like the CQC.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of an Support Partner to provide a Managed Support Service for its Microsoft D365 Finance & Operations-based Finance System. The provision of support will include 2nd Line Support & Maintenance Services during CQC's standard working hours and will include System Evergreening activities and support / resolution of system user service requests and incidents. This procurement was undertaken through the CCS G Cloud 13 Framework Agreement (RM1557.13), Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for a total period of 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC RCCO 120

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4a21392-f043-41a8-a01b-c300bace7753 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2024 |
| Submission deadline | 14 Jun 2024 |
| Future notice date | Not specified |
| Award date | 16 Jul 2024 |
| Contract period | 21 Jul 2024 - 21 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £119,670 |
| Lots value | Not specified |
| Awards value | £119,670 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TISSKI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 25 Jul 2024 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4a21392-f043-41a8-a01b-c300bace7753

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4a21392-f043-41a8-a01b-c300bace7753
  25th July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e9769cb-3d47-4951-b7ba-15b13c87d733
  CQC RCCO 120 G-Cloud-13-Call-Off-Contract (Managed Support Service 24-25)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ddf7aa96-2a59-4f8f-93f6-ba4c0d8b9202.json.