---
title: "DWP Conversational Platform"
ocid: "ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-03-31"
---

# DWP Conversational Platform

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0.json)

## Summary

The Department for Work and Pensions (DWP) has successfully completed the procurement process for the "DWP Conversational Platform," focusing on the software package and information systems industry. This contract, valued at £6,937,890 GBP, was awarded to Omilia Natural Language Solutions, with a contract period spanning from 1st March 2022 to 28th February 2025. The procurement was initiated through a selective method, calling off from a dynamic purchasing system, with the tender period concluding on 16th July 2021. The delivery addresses include regions such as the British Overseas Territories, Channel Islands, Scotland, and the broader UK, offering a comprehensive reach for potential service delivery.

This tender presents significant opportunities for businesses involved in software solutions, particularly those specialising in conversational technologies or natural language processing. Small and medium-sized enterprises (SMEs) are encouraged to consider participation, as the tender specifically highlights their suitability. Companies that can provide innovative conversational platforms or related services will find this a valuable avenue for growth, given the rising demand for such technologies within governmental organisations.

## Notice

Provision of conversational platform licensing and services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ec4a731-86aa-48df-a492-406117950f71 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2022 |
| Submission deadline | 16 Jul 2021 |
| Future notice date | Not specified |
| Award date | 1 Mar 2022 |
| Contract period | 1 Mar 2022 - 28 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,937,890 |
| Lots value | Not specified |
| Awards value | £5,137,890 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OMILIA NATURAL LANGUAGE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Mar 2022 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ec4a731-86aa-48df-a492-406117950f71

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ec4a731-86aa-48df-a492-406117950f71
  31st March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7b2df56f-acdc-46a3-a919-bf0f9c51b9e7
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ddfcedf6-183d-4a82-8be8-84b1d4f97af0.json.