--- title: "Customer Insight - Customer Sentiment collection, analysis and measurement systems" ocid: "ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ACCENT HOUSING LTD" published: "2019-01-07" --- # Customer Insight - Customer Sentiment collection, analysis and measurement systems Buyer: ACCENT HOUSING LTD Current stage: Planning OCID: ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-de15a162-9d06-4377-b28c-c54558d66c86.json) ## Summary The procurement process titled "Customer Insight - Customer Sentiment collection, analysis and measurement systems" is being conducted by Accent Housing Ltd, a reputable organisation involved in providing social housing across the UK. This project falls under the IT services sector, specifically focusing on consulting and software development. Currently in the planning stage, this tender is set to engage potential suppliers from 7th January 2019 until the engagement end date on 8th February 2019. The procurement intends to initiate a Request for Quotation (RFQ) in late February 2019, with a contract value capped at £175,000 including VAT. This tender presents significant opportunities for businesses that specialise in advanced software solutions, particularly those proficient in customer sentiment analysis, artificial intelligence, and market intelligence technologies. Companies offering innovative omni-channel communication software or those with experience in machine learning and complex analytics would be particularly well-positioned to compete. The initiative aims to enhance the relationship between Accent and its residents, making it a compelling opportunity for suppliers who can deliver cutting-edge systems that meet modern customer engagement needs. ## Notice Accent Housing Limited has been providing high quality social housing for rent and sale for 50 years and remains firmly committed to providing their residents with the excellent homes and top-quality services they have a right to expect. We currently own and manage over 20,500 homes across the country, which over 34,000 residents and their families call home. Our residents' homes and services are managed through regional offices in Middlesbrough, Burnley, Camberley and Peterborough. The head office is located in Shipley, West Yorkshire. This is a Prior Information Notice (PIN) to establish the level of interest from potential suppliers of Customer Sentiment Collection and Measurement Systems to allow Accent to meet its Customer Insight objectives. The procurement itself is expected to commence in late February 2019 and be completed by the end of March 2019. Our intention is that the system will be live by the end of June 2019. The solution required centres around the provision of Customer Sentiment Collection and Measurement Software (however we reserve the future right to draw down, by mutual consent any other ad hoc professional services/software solution as required). Accent wishes to purchase a best of breed, innovative and effective market intelligence software that will work in conjunction with its existing systems. We anticipate that the system will deliver effective sentiment gathering between Accent and its residents by means of specialist omni-channel communications technologies and predictive, responsive, conversationalist artificial intelligence to ensure that we collect the most accurate customer sentiment in the most effective and efficient manner. To ensure that we have the best possible understanding of the products available in the market, Accent is opening a consultation opportunity from 7th January 2019 through to February 8th 2019. During this period, we invite contact from suitably accredited and experienced economic operators to ascertain how we might work together to deliver a new, innovative and market leading Customer Sentiment collection, analysis and measurement systems. There are a maximum of 9 sessions on offer over the three days and they will be allocated on a strictly first come first served basis for any proven supplier of the type of system described above. If you wish to attend one of the Supplier Events, please register your interest only via the ProContract Messaging System: emails directly to Accent employees will be deleted unread. Following the closure of this Market Engagement exercise, Accent will produce a specification and issue a Request for Quotation (RFQ) in late February 2019. Additional information: DN385455 A document detailing our ICT infrastructure is available upon request and completion of a Non Disclosure Deed, which is available as an attachment to the published opportunity in ProContract. Please note that the FOUR year contract value will not exceed PS175,000.00 + VAT. This figure represents the absolute maximum funding available and would only be awarded for an exceptional solution which demonstrated significant innovation, including machine learning, AI, complex voice analytics and significant added value. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4dd4aaea-7e8e-4d8c-8885-f9047a6026e2 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2019 | | Submission deadline | Not specified | | Future notice date | 8 Feb 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £175,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ACCENT HOUSING LTD | | Locality | SHIPLEY | | Post town | Bradford | | Postcode | BD17 7SW | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | Baildon | | Westminster constituency | Shipley | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLI London, TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 79342311 - Customer satisfaction survey ## Release History - 7 Jan 2019 at 22:32 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/4dd4aaea-7e8e-4d8c-8885-f9047a6026e2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4dd4aaea-7e8e-4d8c-8885-f9047a6026e2 7th January 2019 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/ ProContract Login page ## Notice URLs - http://www.accentgroup.org/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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