---
title: "Online Telephone Payment Solutions"
ocid: "ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2025-03-10"
---

# Online Telephone Payment Solutions

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c

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## Summary

South Tyneside Council has awarded a contract for the provision of online telephone payment solutions, specifically the renewal of the ICON Payment Solution contract. This procurement falls under the industry category of "Software package and information systems" and will be delivered to the North East region of the United Kingdom. The tender process, initiated as a call-off from a CCS RM6194 Framework Agreement, culminated in the award stage, with Civica UK Limited being the successful supplier. The contract is valued at £385,000 and spans from 27th September 2024 to 30th November 2027, with the official award notice published on 10th March 2025.

This tender presents substantial opportunities for businesses specialising in software and information systems, especially SMEs and VCSEs. With a significant contract value and a duration of over three years, participating in similar tenders can facilitate business growth and stability. Companies adept in delivering robust payment solutions and maintaining high standards of data security will be particularly well-suited to compete for such opportunities in the public sector.

## Notice

Renewal of ICON Payment Solution Contract Additional information: Call off from CCS RM6194 Framework Agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f293be0a-4673-45a2-a115-52271feb2484 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2025 |
| Submission deadline | 1 Sep 2024 |
| Future notice date | Not specified |
| Award date | 26 Sep 2024 |
| Contract period | 26 Sep 2024 - 30 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £385,000 |
| Lots value | Not specified |
| Awards value | £385,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Mar 2025 at 14:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f293be0a-4673-45a2-a115-52271feb2484

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f293be0a-4673-45a2-a115-52271feb2484
  10th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de187d02-6bbc-4c90-815c-1756bd9dcb3c.json.