---
title: "Vulnerable consumers and future TV interfaces"
ocid: "ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2023-03-01"
---

# Vulnerable consumers and future TV interfaces

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8

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## Summary

OFCom is seeking research and design services for vulnerable consumers and future TV interfaces, with a total value of £60,000. The deadline for tender submissions was 11th November 2022, and the contract period is from 20th January 2023 to 30th March 2023, in London, United Kingdom. The procurement method used was 'Other - Under threshold - sub - OJEU competitive procurement'.

This tender opportunity by OFCom presents a chance for businesses specialising in market research services to showcase their expertise. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate. By addressing the challenges vulnerable consumers face with TV interfaces, businesses can contribute to enhancing user experiences and accessibility in the changing landscape of television distribution.

## Notice

Ofcom is currently undertaking a programme of work exploring the future of television distribution and viewing, given an environment where viewing is increasingly moving away from traditional broadcast platforms and towards a combination of on demand and IP-delivered platforms and services. This change of viewing is impacting different viewers at different rates, depending on their viewing habits and levels of confidence with technology. There is a risk that some viewers are left behind as services become more difficult or complicated to access. Ofcom has a requirement for research, analysis and design principle development to help understand the impact of TV interfaces on how consumers in vulnerable circumstances ('vulnerable consumers') find and watch TV services and to develop initial proposals for how interfaces could be designed in the future to address these concerns. This work will explore the biggest barriers and difficulties vulnerable consumers are likely to have with TV interfaces and set out some principles for interface design that might address these barriers in the future. The work will be informed by existing understanding of user needs and good design principles and may be supplemented by additional primary research with audiences.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36aa3287-ee00-418b-ad28-b8c0247c0137 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Under threshold - sub - OJEU competitive procurement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2023 |
| Submission deadline | 11 Nov 2022 |
| Future notice date | Not specified |
| Award date | 16 Dec 2022 |
| Contract period | 20 Jan 2023 - 30 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE5 5ND |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Camberwell Green |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROJECTS BY IF |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 1 Mar 2023 at 12:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36aa3287-ee00-418b-ad28-b8c0247c0137

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36aa3287-ee00-418b-ad28-b8c0247c0137
  1st March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de2f7919-8e98-4ad2-9889-9de2db9e88e8.json.