---
title: "Contact Centre"
ocid: "ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF MERTON"
published: "2023-08-01"
---

# Contact Centre

Buyer: LONDON BOROUGH OF MERTON  
Current stage: Award  
OCID: ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63.json)

## Summary

The London Borough of Merton has awarded a contract for a Contact Centre project in the communications infrastructure industry. The contract, valued at £576,591.82 GBP, was awarded to Softcat plc. The tender process was open, and the contract period is from 7th August 2023 to 1st August 2030.

This procurement opportunity is suited for businesses involved in providing communications server software packages. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) can participate in this tender. The buying organisation, London Borough of Merton, located in England, United Kingdom, aims to create business growth opportunities by awarding this contract.

## Notice

Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43e04f83-34d6-41ad-940a-aa6d068f76bc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2023 |
| Submission deadline | 26 May 2023 |
| Future notice date | Not specified |
| Award date | 31 Jul 2023 |
| Contract period | 6 Aug 2023 - 1 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £576,591 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF MERTON |
| Locality | MORDEN |
| Post town | Sutton |
| Postcode | SM4 5DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Merton |
| Electoral ward | Merton Park |
| Westminster constituency | Wimbledon |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32571000 - Communications infrastructure
- 48219700 - Communications server software package

## Release History

- 1 Aug 2023 at 07:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/43e04f83-34d6-41ad-940a-aa6d068f76bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43e04f83-34d6-41ad-940a-aa6d068f76bc
  1st August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.merton.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de3c4926-a964-409e-aef5-52daca06db63.json.