---
title: "Strategic Service Integration and Management (SIAM) Tool"
ocid: "ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DESNZ"
published: "2025-06-03"
---

# Strategic Service Integration and Management (SIAM) Tool

Buyer: DESNZ  
Current stage: Award  
OCID: ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549.json)

## Summary

The procurement process involved buying organisation DESNZ, located in London, England. This procurement relates to the "Strategic Service Integration and Management (SIAM) Tool" within the helpdesk and support services industry category. The process took place across multiple locations, including the British Oversea Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom. The procurement stage is currently at the Award phase, with the contract awarded to Fordway Solutions Limited, an SME, on 2nd May 2025. The contract is valued at £275,720, started on 29th April 2025, and is set to conclude on 31st July 2026. The procurement method used was selective, specifically a call-off from a framework agreement, with the tender period ending on 6th March 2025.

This tender provides considerable growth opportunities for businesses specialising in helpdesk and critical operational management services. Particularly, small and medium-sized enterprises (SMEs) are well-suited to compete for such contracts given the procurement's emphasis on SME participation. Companies capable of integrating strategic service tools and possessing experience in providing support over a diverse geographical footprint, as highlighted by the locations involved, would find this an advantageous opportunity. This procurement underscores the potential for further involvement in framework agreements, which businesses can leverage to secure similar opportunities in the future.

## Notice

Provision of helpdesk and critical operational management oversight for the listed applications and support the extension to the current METS platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9bec4a6f-f4a7-4ace-a7af-1867b6a75cbe |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2025 |
| Submission deadline | 6 Mar 2025 |
| Future notice date | Not specified |
| Award date | 1 May 2025 |
| Contract period | 28 Apr 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £275,720 |
| Lots value | Not specified |
| Awards value | £275,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DESNZ |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2EG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORDWAY SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 3 Jun 2025 at 18:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9bec4a6f-f4a7-4ace-a7af-1867b6a75cbe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9bec4a6f-f4a7-4ace-a7af-1867b6a75cbe
  3rd June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de6d3369-82fe-4fd3-af69-39e71ed81549.json.