--- title: "Revenues and Housing Benefits Processing Support Service" ocid: "ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6.json" source: "Contracts Finder" current_stage: "Award" buyer: "LONDON BOROUGH OF HARROW" published: "2025-01-15" --- # Revenues and Housing Benefits Processing Support Service Buyer: LONDON BOROUGH OF HARROW Current stage: Award OCID: ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6.json) ## Summary The London Borough of Harrow has finalised the procurement process for the "Revenues and Housing Benefits Processing Support Service," under the industry category of administration services. This contract involves the electronic processing of various work types related to revenues and benefits, excluding direct customer interactions. The awarded contract, valued at £9,551,662, is set for a duration of 60 months with options for extensions totaling up to 48 additional months, commencing on 1 April 2025 and concluding on 31 March 2034. The procurement was conducted through an open procedure, and the tender stage closed on 31 July 2024. This procurement represents a significant opportunity for business growth, particularly for SMEs capable of delivering remote electronic processing services efficiently. Engaging in this contract can offer businesses the prospect of a stable, long-term engagement with a substantial public sector client. Companies with expertise in handling large volumes of administrative data and possessing robust electronic processing capabilities are particularly well-suited to compete for such opportunities, fostering scalability and enhancing their portfolio in the public administration sector. ## Notice The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants. The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/459d7d76-0c58-4ef1-8f1e-f0b488467f6e | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jan 2025 | | Submission deadline | 31 Jul 2024 | | Future notice date | Not specified | | Award date | 12 Dec 2024 | | Contract period | 31 Mar 2025 - 31 Mar 2034 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,200,000 | | Lots value | Not specified | | Awards value | £9,551,662 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HARROW | | Locality | HARROW | | Post town | Harrow | | Postcode | HA3 8FL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI74 Harrow and Hillingdon | | Local authority | Harrow | | Electoral ward | Kenton West | | Westminster constituency | Harrow East | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CAPITA BUSINESS SERVICES | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75100000 - Administration services ## Release History - 15 Jan 2025 at 10:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/459d7d76-0c58-4ef1-8f1e-f0b488467f6e - 26 Jun 2024 at 07:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8402f6cf-f642-4b33-aa46-8feefb83ce6a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/459d7d76-0c58-4ef1-8f1e-f0b488467f6e 15th January 2025 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8402f6cf-f642-4b33-aa46-8feefb83ce6a 26th June 2024 - Opportunity notice on Contracts Finder - http://www.londontenders.org/ Procurement documents can be obtained from: ## Notice URLs - http://www.harrow.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6.json.