---
title: "WSCC - JS - Microsoft Teams Contact Centre Planning, Delivery and Operational Management"
ocid: "ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2022-08-19"
---

# WSCC - JS - Microsoft Teams Contact Centre Planning, Delivery and Operational Management

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8.json)

## Summary

The West Sussex County Council has awarded a contract for Microsoft Teams Contact Centre Planning, Delivery and Operational Management. The contract falls under the services category with a value of £800,000 and a contract period from 1st August 2022 to 31st July 2024. The procurement method used was selective, calling off from a framework agreement.

This opportunity is suitable for businesses providing software packages and information systems. The buyer, West Sussex County Council, selected Charterhouse Voice & Data Limited as the supplier. The contract is geared towards creating growth opportunities particularly for large-scale businesses in the software and information systems industry. The deadline for tender submission was 8th July 2022.

## Notice

Microsoft Teams Contact Centre Planning, Delivery and Operational Management with Anywhere365 licencing Contract term 2+1+1 Call-off form CCS G-cloud 12 FW

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec1f9eff-1016-40fc-b4ce-9d8417eb6fb1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Aug 2022 |
| Submission deadline | 8 Jul 2022 |
| Future notice date | Not specified |
| Award date | 19 Jul 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | £795,024 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | CHICHESTER |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Aug 2022 at 15:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec1f9eff-1016-40fc-b4ce-9d8417eb6fb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec1f9eff-1016-40fc-b4ce-9d8417eb6fb1
  19th August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de8fc7c2-7191-4567-8513-6eb20cbc15c8.json.