---
title: "Netcall SolutionCare renewal"
ocid: "ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE POLICE"
published: "2023-03-07"
---

# Netcall SolutionCare renewal

Buyer: LEICESTERSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d

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## Summary

The Leicestershire Police has awarded a contract for the Netcall SolutionCare renewal, a software package and information systems procurement valued at £31,036. The procurement method used was a direct single tender action. The contract period starts on March 13, 2023, and ends on March 12, 2024. The procurement stage was an award with the tender period ending on March 2, 2023. The contracting authority is Leicestershire Police located in Leicester, United Kingdom in the goods industry category.

This contract award by Leicestershire Police presents opportunities for businesses interested in providing software solutions and information systems. Small and medium-sized enterprises (SMEs) and Voluntary, Community and Social Enterprise (VCSE) organisations are well-suited to compete for this type of procurement. The contract was awarded to NETCALL TECHNOLOGY LIMITED, a large-scale supplier based in Bedford, Bedfordshire.

## Notice

Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard. This is a contract award. This purchase is a continuation of an existing agreement and competition is absent for technical reasons

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2023 |
| Submission deadline | 2 Mar 2023 |
| Future notice date | Not specified |
| Award date | 2 Mar 2023 |
| Contract period | 13 Mar 2023 - 12 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,036 |
| Lots value | Not specified |
| Awards value | £31,036 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE POLICE |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Mar 2023 at 11:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8
  7th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d.json.