---
title: "User Research Services"
ocid: "ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DISCLOSURE AND BARRING SERVICE"
published: "2018-05-08"
---

# User Research Services

Buyer: DISCLOSURE AND BARRING SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415.json)

## Summary

The Disclosure and Barring Service is seeking User Research Services to support the UK Government's Digital by Default initiative, which aims to transition services online for all citizens. This procurement process is complete and was conducted via a selective procurement method, using a call-off from a framework agreement. The contract was awarded to The Fuel Group Limited, valued at £100,000, with a contract period beginning on 1st June 2018 and ending on 31st May 2019. The services were to be delivered in the North West region of the United Kingdom. The tender closed on 9th April 2018.

This project presents a significant opportunity for businesses specialising in IT services, particularly those offering consulting and software development capabilities. Companies that excel in user research and digital service design would be particularly well-suited to compete in future tenders. Small and medium-sized enterprises (SMEs) are welcome to engage in similar opportunities, aligning with the government's commitment to support diverse suppliers in public procurement.

## Notice

Provision of User Researcher services to support the Buyer with its Digital by Default agenda of moving its services online for all UK citi-zens.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0f34bad-1bb5-434a-acfa-6f4cff5932d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2018 |
| Submission deadline | 9 Apr 2018 |
| Future notice date | Not specified |
| Award date | 16 Apr 2018 |
| Contract period | 31 May 2018 - 31 May 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DISCLOSURE AND BARRING SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE FUEL GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2018 at 15:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0f34bad-1bb5-434a-acfa-6f4cff5932d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0f34bad-1bb5-434a-acfa-6f4cff5932d9
  8th May 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-deb31adc-5ec1-4250-a992-665b26ef9415.json.