---
title: "Tenant and Leaseholder Satisfaction Survey"
ocid: "ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORD CITY COUNCIL"
published: "2021-03-15"
---

# Tenant and Leaseholder Satisfaction Survey

Buyer: OXFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6.json)

## Summary

The Oxford City Council has recently completed a public procurement process for the "Tenant and Leaseholder Satisfaction Survey." This initiative falls under the survey services sector, aimed at assessing the satisfaction of its 6,967 tenants and 701 leaseholders. The tender was published on 17th February 2021 and was conducted via an open procedure, concluding on 3rd March 2021. The awarded contract, valued at £49,000, will commence on 15th March 2021 and continue until 14th March 2022, reinforcing an annual commitment to satisfaction assessments across its housing portfolio in England's South East region.

This survey project presents substantial opportunities for businesses, particularly those specializing in survey services and customer satisfaction analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly appealing, given its focus on widespread data collection from a diverse tenant base. Companies proficient in developing and administering comprehensive surveys will be well-positioned to compete in this process, leveraging the contract to enhance their portfolio and experience in local government engagements.

## Notice

Oxford City Council wish to carry out a STAR survey for all of its 6,967 tenants and 701 leaseholders in 2021. This is then to become an annual satisfaction survey. Previous STAR satisfaction surveys have only been carried out as a sample. We now require the opportunity to be provided to all of our tenants and leaseholders i.e. a census.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cef6a60-19e3-4067-91ce-2571fe9fba12 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2021 |
| Submission deadline | 3 Mar 2021 |
| Future notice date | Not specified |
| Award date | 10 Mar 2021 |
| Contract period | 15 Mar 2021 - 14 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | £49,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD CITY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1DS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 15 Mar 2021 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8cef6a60-19e3-4067-91ce-2571fe9fba12
- 17 Feb 2021 at 06:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3466b4d4-2d85-493a-bf16-8f5cfa5a52e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8cef6a60-19e3-4067-91ce-2571fe9fba12
  15th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3466b4d4-2d85-493a-bf16-8f5cfa5a52e5
  17th February 2021 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com
  This process is being administered through the Proactis portal. All correspondence must go through there.

## Notice URLs

- http://www.oxford.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-debe9a9d-473d-43f0-b7cd-d3647d7d74d6.json.