---
title: "HPFT, HCT - Soft Facilities Management"
ocid: "ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE NHS PROCUREMENT"
published: "2021-02-17"
---

# HPFT, HCT - Soft Facilities Management

Buyer: HERTFORDSHIRE NHS PROCUREMENT  
Current stage: Award  
OCID: ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1

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## Summary

The procurement process involves Hertfordshire NHS Procurement, seeking to award contracts for Soft Facilities Management services in the East of England. The collaborative procurement is between the Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT), with a total contract value of £35 million. The procurement is currently at the Award stage, with the contracts set to commence on 1st April 2021 and lasting until 31st March 2026. The procurement method employed is a selective process, specifically a restricted procedure above the threshold, with the tender period having concluded as of 28th August 2020.

This tender presents significant opportunities for businesses specialising in facilities management, particularly those offering cleaning, linen and laundry, portering, pest control, and helpdesk services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can demonstrate a strong capacity to deliver quality services tailored to a healthcare environment will be well-suited to compete for this contract. Success in this tender could not only lead to substantial revenue but also foster long-term partnerships with public health organisations.

## Notice

The Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT) (the "Authorities") joined together in a collaborative procurement, to procure their soft FM services, to a mixed multi-site, multi stakeholder portfolio. The Authorities have a mix of inpatient, outpatient and administration areas making up their core service. The preferred bidder has (subject to certain Trust specific variances) been awarded two identical soft FM service contracts, one with HPFT and the other with HCT. Both contracts have a contract commencement date of 1st April 2021. The soft FM service provision is made up of the following sub-services: 1. Cleaning service; 2. Linen and laundry service; 3. Portering (including security); 4. Pest control; and 5. Helpdesk / CAFM system. The objectives of this procurement are as follows: 1. The provision of soft FM services which are supportive of, and enhance the diverse core services associated with the Authorities property portfolios; 2. Provision of a quality soft FM service which represents value for money without compromising on quality and service delivery; 3. A transparent service provision in terms of both task delivery and cost; 4. The provision of continuity of service, processes, systems and procedures across all properties; 5. A consistent service delivery across the Authorities diverse property portfolios; 6. A partnership approach with a soft FM service provider that delivers on service, and understands the explicit and implicit needs and values of the Authorities; 7. A collaborative approach to soft FM service delivery which interfaces with the Authorities other FM service providers; 8. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and 9. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contracts. The Authorities sought a Service Provider that is able to deliver the above objectives within a healthcare environment, embracing and working in partnership with both Trusts and their clients, so future aspirations can be exceeded. Furthermore, the Authorities sought a Service Provider that appreciates that expectations and priorities of the soft FM services are unique to each type of property, and thus shall adopt an approach that is property specific, proactive and responsive. The Authorities procured additional facilities management services (Hard Facilities Management and Catering) under separate tender processes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86b44ee9-6bd0-46f0-b81c-9b1d60ef6edb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2021 |
| Submission deadline | 28 Aug 2020 |
| Future notice date | Not specified |
| Award date | 5 Feb 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000,000 |
| Lots value | Not specified |
| Awards value | £35,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE NHS PROCUREMENT |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MITIE FM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993100 - Facilities management services

## Release History

- 17 Feb 2021 at 16:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86b44ee9-6bd0-46f0-b81c-9b1d60ef6edb
- 19 Feb 2020 at 10:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cbc27c84-4403-4ae1-9a7e-e8c09bd23803
- 10 Feb 2020 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cbc27c84-4403-4ae1-9a7e-e8c09bd23803

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86b44ee9-6bd0-46f0-b81c-9b1d60ef6edb
  17th February 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/cbc27c84-4403-4ae1-9a7e-e8c09bd23803
  19th February 2020 - Opportunity notice on Contracts Finder
- http://TBC
  Link to OJEU Notice for further information
- https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
  Link to Bravo Solution e-Tendering Portal
- https://ted.europa.eu/udl?uri=TED:NOTICE:073721-2020:TEXT:EN:HTML
  Link to OJEU Notice for further information

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dec338a0-b999-4755-adb4-8e75803e0fe1.json.