---
title: "Batch 9 Call off Contract - Cycle Hire Contact Centre"
ocid: "ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2022-03-03"
---

# Batch 9 Call off Contract - Cycle Hire Contact Centre

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190.json)

## Summary

The public procurement process involves Transport for London seeking suppliers for the Batch 9 Call off Contract - Cycle Hire Contact Centre. This tender is focused on customer services, with a total contract value of £2,506,947.59. The procurement stage has been completed, with the award date noted as 25th January 2022. The contract period is set to run from 1st May 2022 until 30th April 2024, and its location is in London, United Kingdom. It was procured through a competitive dialogue method.

This contract presents substantial opportunities for small and medium-sized enterprises (SMEs) within the customer service sector to engage with Transport for London. Businesses that provide call centre services or fulfilment capabilities would be well-suited to compete for similar tenders, enabling them to expand their operations and bolster their presence in public procurement. With the contract already awarded to Journeycall Limited, prospective suppliers should look for future tenders of a similar nature to capitalise on the ongoing demand for such services.

## Notice

Call Centre and Key Fulfilment for the Cycle Hire Contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2643e04e-e5f9-458f-a780-9ad0fbec0412 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Competitive dialogue |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2022 |
| Submission deadline | 25 Jan 2022 |
| Future notice date | Not specified |
| Award date | 25 Jan 2022 |
| Contract period | 30 Apr 2022 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,506,947 |
| Lots value | Not specified |
| Awards value | £2,506,947 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOURNEYCALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 3 Mar 2022 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2643e04e-e5f9-458f-a780-9ad0fbec0412

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2643e04e-e5f9-458f-a780-9ad0fbec0412
  3rd March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/df89bb93-6450-4476-9d49-187d1a8f61b3
  Batch 9 Call off Contract - Cycle Hire Contact Centre

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ded8ea02-7d4e-4573-a2e3-9e88cd1b8190.json.