---
title: "UK SBS IT17500 Design Software Maintenance and Support"
ocid: "ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-01-03"
---

# UK SBS IT17500 Design Software Maintenance and Support

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0

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## Summary

The UK Shared Business Services Limited (UK SBS) is currently involved in the procurement process for the contract titled "UK SBS IT17500 Design Software Maintenance and Support," classified under IT services. The procurement process is at the award stage as of 3rd January 2018. The contract runs from 1st January 2018 to 31st December 2019, with a total value of £100,000. This contract aims to ensure continuous maintenance and support for design and data management software used primarily at the Rutherford Appleton Laboratory in Oxfordshire, with a deadline for submissions that was set for 14:00 on 14th December 2017.

This tender presents an opportunity for businesses specialising in IT services, particularly those offering software maintenance and support. Companies that can provide telephone and email technical support, rapid response to technical issues, and custom training services are well-suited to compete for this contract. The involvement of small and medium-sized enterprises (SMEs) is encouraged, making this an attractive bidding opportunity for agile and innovative firms looking to expand their footprint in the public sector.

## Notice

**PLEASE DO NOT RESPOND DIRECTLY TO THE BUYER** Please note this tender will close 14:00 on 14/12/17. STFC has a requirement for the ongoing maintenance of its design software and associated data management software. The applications currently in use are Solid Edge for mechanical design and Teamcenter for data management, both supplied by Siemens PLM Software. The support and maintenance agreement for these applications expires on 31st December 2017. STFC currently has a total of 94 licences for Solid Edge and Teamcenter. Around 90% of these are in use at the Rutherford Appleton Laboratory in Oxfordshire with the remainder being installed at the Daresbury Laboratory near Warrington. The maintenance agreement must contain the following elements: * Telephone technical support required Monday - Friday from 9.00am to 5.00pm * Email Support * Response time to all technical issueses within 24hours. * Electronic logging and tracking of support requests * Emergency on-site support when required * Access to all service packs and upgrades * Access to the Siemens GTAC web support site * Update seminars and user groups * Training - ability to specify custom training courses, delivered either at the suppliers site or on-site at RAL at an agreed cost with a minimum of two sessions per annum. * Dedicated account manager Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7aa73142-2e25-4813-b424-11b98e3b4b9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2018 |
| Submission deadline | 14 Dec 2017 |
| Future notice date | Not specified |
| Award date | 20 Dec 2017 |
| Contract period | 1 Jan 2018 - 31 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £99,836 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUTTING EDGE SOLUTIONS (OXFORD |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Jan 2018 at 16:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7aa73142-2e25-4813-b424-11b98e3b4b9b
- 7 Dec 2017 at 17:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03834408-d816-4d76-967f-991472fde6ba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7aa73142-2e25-4813-b424-11b98e3b4b9b
  3rd January 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/03834408-d816-4d76-967f-991472fde6ba
  7th December 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/85c81b65-e776-4c27-814d-6267a7abf8f4
  Invitation to Quote
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c7d5835-8c45-40d0-825a-7e8dd95fc089
  Invitation to Quote Questions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f157167c-ae1e-4547-821c-b14a4f368a18
  Bidder training
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da21dcaf-4d07-43e2-b83a-b4cbd39e3855
  Price Schedule
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa062cd6-ed78-4056-9731-485093ba8069
  Bidder Training
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ca7c62e9-2593-4cc4-afed-ba434bbab0fa
  Terms and Conditions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ce85fc18-bd84-4beb-9376-cabea7d8356d
  Cyber Essentials C-7.15

## Notice URLs

- https://gpsesourcing.cabinetoffice.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-def48d50-2829-4a79-93be-3187eb0857d0.json.