---
title: "Social Media Monitoring Services"
ocid: "ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-09-03"
---

# Social Media Monitoring Services

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e.json)

## Summary

The Foreign, Commonwealth & Development Office (FCDO) has awarded a contract for Social Media Monitoring Services, which falls under the analysis services industry category. The procurement process was initiated as a selective tender and has reached the award stage, with the contract start date set for 31st August 2021 and running until 30th August 2024. The contract, worth £316,584, aims to enhance the FCDO’s media monitoring capabilities to better understand audience sentiment and influence strategic communications. The tender period concluded on 23rd July 2021.

This contract presents significant opportunities for businesses, particularly those specialising in digital analytics and social media solutions. Small and medium-sized enterprises (SMEs) with expertise in social listening and media monitoring services may find this contract particularly relevant. The selected supplier, Runtime Collective Limited (trading as Brandwatch), demonstrates the potential for other similar firms to compete in this space by providing innovative technology and services that support government communications and public engagement initiatives.

## Notice

The Foreign, Commonwealth & Development Office (FCDO) conducts regular social listening and media monitoring, via a web based service, to manage the department's reputation and measure the owned and earned impact of its campaigns. Specifically, social listening and media monitoring allows the FCDO's communication teams to understand audience sentiment around key policy areas, its programmes of work and services. Monitoring tools are also used to help teams ascertain where conversations around these areas predominantly take place and who influences these discussions. Ultimately, social media monitoring and listening allows the FCDO's communications teams to inform future campaign strategies as well as evaluate existing activities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e1738a3-9095-4fde-b432-b1522e6f1e80 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2021 |
| Submission deadline | 23 Jul 2021 |
| Future notice date | Not specified |
| Award date | 5 Aug 2021 |
| Contract period | 30 Aug 2021 - 30 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £316,584 |
| Lots value | Not specified |
| Awards value | £316,584 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON, |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUNTIME COLLECTIVE LIMITED (TRADING AS BRANDWATCH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71620000 - Analysis services

## Release History

- 3 Sep 2021 at 16:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e1738a3-9095-4fde-b432-b1522e6f1e80

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e1738a3-9095-4fde-b432-b1522e6f1e80
  3rd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-defe2623-d9db-4567-a97b-0b026e76c86e.json.