---
title: "Zendesk Software Licenses and Upgrade (con_7301)"
ocid: "ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-03-02"
---

# Zendesk Software Licenses and Upgrade (con_7301)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680.json)

## Summary

The Department for Education in the United Kingdom has successfully completed a public procurement process for the "Zendesk Software Licenses and Upgrade" contract, categorised under software packages and information systems. The contract, valued at £44,040, involved a selective procurement method through a call-off from a framework agreement. The contract period commenced on 15th January 2021 and is set to conclude on 14th January 2022. The procurement stage has reached the award phase, with the contract being published on 2nd March 2021.

This tender presents significant opportunities for businesses specialising in software services, particularly those with capabilities in managing and upgrading software systems. Companies that are small and medium-sized enterprises (SMEs) might find themselves well-suited to compete, given the contract's emphasis on fostering SME participation. Businesses with expertise in customer service platforms and software solutions would particularly benefit from participating in similar future tenders.

## Notice

To upgrade our Zendesk Software package

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/83d4b359-e08c-4f7c-8036-e5ed8d7db954 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2021 |
| Submission deadline | 8 Jan 2021 |
| Future notice date | Not specified |
| Award date | 15 Jan 2021 |
| Contract period | 15 Jan 2021 - 14 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,040 |
| Lots value | Not specified |
| Awards value | £44,040 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Mar 2021 at 18:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/83d4b359-e08c-4f7c-8036-e5ed8d7db954

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/83d4b359-e08c-4f7c-8036-e5ed8d7db954
  2nd March 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-education/about/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680.json.