---
title: "His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution"
ocid: "ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-11-15"
---

# His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a.json)

## Summary

The Ministry of Justice, located at 102 Petty France, London, has awarded a contract to NICE Systems UK Ltd for a Work Force Management (WFM) solution within His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology. This procurement, classified under Telecommunications network (CPV code 32412100) and Telecommunications services (CPV code 64200000), is a selective process conducted through a framework agreement. The contract, valued at approximately £1,845,233.22 GBP, starts on 1st November 2024 and ends on 31st October 2028, covering regions including the UK, Europe, and various international locations. The tender process has been completed, with an award notice published on 15th November 2024.

This tender offers significant opportunities for businesses specialising in Contact Centre as a Service (CCaaS) solutions, particularly small and medium-sized enterprises (SMEs), as noted in the suitability criteria. Companies adept at providing scalable and reliable telecommunications services tailored to public sector requirements would find this project advantageous for business growth. Engaging with this contract could strengthen a service provider's portfolio, showcasing their capacity to meet the stringent demands of government infrastructures and potentially leading to further public sector opportunities.

## Notice

A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2024 |
| Submission deadline | 6 Aug 2024 |
| Future notice date | Not specified |
| Award date | 6 Nov 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £185,040 |
| Lots value | Not specified |
| Awards value | £1,845,233 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NICE SYSTEMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32412100 - Telecommunications network
- 64200000 - Telecommunications services

## Release History

- 15 Nov 2024 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3
  15th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/59a5eba6-b165-4c1f-8ff7-b2203be39660
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a.json.