---
title: "GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution"
ocid: "ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "YORKSHIRE HOUSING LTD"
published: "2016-11-18"
---

# GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution

Buyer: YORKSHIRE HOUSING LTD  
Current stage: Tender  
OCID: ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b)  
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## Summary

The procurement process is being carried out by Yorkshire Housing Ltd for the project titled "Yorkshire Housing - ITIL Service Management Software Solution". This initiative falls under the software and information systems industry category and is located in Leeds, within the Yorkshire and the Humber region of the United Kingdom. The procurement is at the Tender stage, with a deadline for submissions set for 20th November 2015. The estimated contract value ranges from £50,000 to £100,000, and the procurement method is an open procedure.

This tender provides a valuable opportunity for small and medium enterprises (SMEs) experienced in software solutions, particularly those with expertise in ITIL frameworks and service management. Companies that can offer effective tools to enhance operational efficiency, incident registration, and service catalogue management would be well-positioned to compete. Engaging in this procurement could not only lead to a contract with Yorkshire Housing Ltd but also strengthen a business's portfolio in the public sector services market.

## Notice

The objectives of the procurement are to identify an ITIL Service Management Software Solution that will: - Support the delivery of the ITIL framework within the business. - Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated. - Provide the opportunity to report business specific information to different business areas. - Assist in the identification and analysis of the call types. - Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business. - The solution should also provide the mechanism to support a 'small change process'. - Provide a self service facility for users to register incidents and requests. - Maintain and publish a Service Catalogue. - Facilitate performance improvement and better management of the ICT Team. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f82b5fb5-e88b-486a-bf67-fca4d25f2a5a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 20 Nov 2015 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Jan 2016 - 30 Jun 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE HOUSING LTD |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6ER |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f82b5fb5-e88b-486a-bf67-fca4d25f2a5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f82b5fb5-e88b-486a-bf67-fca4d25f2a5a
  8th October 2015 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Leeds:-Yorkshire-Housing---ITIL-Service-Management-Software-Solution/Y55PTTE4ZD
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df4e74fe-adc8-11e6-9901-0019b9f3037b.json.