---
title: "GB-London: RSSB26311 Customer Service Transformation Programme"
ocid: "ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "RSSB"
published: "2017-06-28"
---

# GB-London: RSSB26311 Customer Service Transformation Programme

Buyer: RSSB  
Current stage: Tender  
OCID: ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a.json)

## Summary

The RSSB is seeking tenders for the "Customer Service Transformation Programme", aimed at developing a sustainable customer service culture to enhance member satisfaction. This open procurement process falls under the category of services, with a total contract value of £500,000 and a minimum value of £100,000. Proposals should be submitted through the Delta eSourcing Portal by 26 July 2017. The contract period is set to commence on 14 August 2017 and will run until 30 March 2018, with the location for execution centred in London, United Kingdom.

This tender presents robust opportunities for small and medium enterprises (SMEs) with expertise in customer service and transformation projects. Businesses capable of delivering customer-centric solutions and demonstrating a commitment to enhancing member engagement could significantly benefit from participating in this process. Given the focus on cultivating a customer service culture, firms that specialise in training, consulting, and service design would be particularly well-positioned to compete effectively for this contract.

## Notice

RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to 'continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.' Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. All communications and submission should be through the Delta eSourcing Portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66c6fc42-0e2f-4109-a64a-ec47ebaf98f8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2017 |
| Submission deadline | 26 Jul 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Aug 2017 - 30 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RSSB |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2M 2RB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 28 Jun 2017 at 15:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/66c6fc42-0e2f-4109-a64a-ec47ebaf98f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66c6fc42-0e2f-4109-a64a-ec47ebaf98f8
  28th June 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-London:-RSSB26311-Customer-Service-Transformation-Programme/32U3K37GB2
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a.json.