---
title: "CRM System"
ocid: "ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CASTLE POINT BOROUGH COUNCIL"
published: "2025-06-17"
---

# CRM System

Buyer: CASTLE POINT BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b

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## Summary

The procurement process for a CRM System, managed by Castle Point Borough Council, falls under the IT services category, specifically consulting, software development, Internet and support. This contract was awarded through a call-off from a framework agreement as part of a selective procurement method. The procurement stage is the award phase, having been completed with the announcement on 8th January 2025. Services will be delivered in Benfleet, England, with the contract spanning from 1st April 2025 to 31st March 2030. The tender's estimated value stood at £985,500.

This procurement presents business growth opportunities for companies specialising in IT services, such as consulting and software development. SMEs and VCSEs could leverage their expertise to deliver solutions tailored to public sector needs. As the contract is within a framework and utilised a selective method, businesses with experience in such agreements, especially those aligned with public sector requirements, would be well-suited to compete. The involvement of Insight Direct (UK) Ltd, the awarded supplier, underscores the significance of collaboration with established entities in the IT sector.

## Notice

This contract was awarded using CCS Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7a10e6cf-1075-47ba-9007-6b33821e2f51 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2025 |
| Submission deadline | 6 Dec 2024 |
| Future notice date | Not specified |
| Award date | 8 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £985,500 |
| Lots value | Not specified |
| Awards value | £985,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CASTLE POINT BOROUGH COUNCIL |
| Locality | BENFLEET |
| Post town | Southend-on-Sea |
| Postcode | SS7 1TF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Castle Point |
| Electoral ward | Thundersley South |
| Westminster constituency | Castle Point |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jun 2025 at 14:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7a10e6cf-1075-47ba-9007-6b33821e2f51

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7a10e6cf-1075-47ba-9007-6b33821e2f51
  17th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df81acf6-bf83-46d7-8488-50d02ed9fa7b.json.