---
title: "Renewal of IT Service Management Tool (ITSM)"
ocid: "ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KEELE UNIVERSITY"
published: "2024-04-17"
---

# Renewal of IT Service Management Tool (ITSM)

Buyer: KEELE UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728.json)

## Summary

The award was granted by Keele University to Phoenix Software Ltd. under the selective procurement method for the contract titled "Renewal of IT Service Management Tool (ITSM)" within the software category. The contract value is 155,521.84 GBP with a contract period from 1st May 2024 to 30th April 2026. The tender was completed, and the contract was awarded on 27th March 2024, following a tender period ending on 21st February 2024, with delivery addresses in ST5 5NH, England.

This opportunity to provide IT service management tools presents favourable prospects for businesses operating in the software industry. Small and medium enterprises (SMEs) are particularly suited to compete due to the contract's suitability for them. Interested businesses could leverage this procurement to enhance their market presence and grow their operations, aligning with the needs of Keele University as the buyer looking to renew its IT service management tools.

## Notice

Call-Off under the KCS Software Products and Associated Services 2 Framework Agreement Reference: Y20011

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/582c15a9-84e7-4758-9011-a2d2e6ef21f1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2024 |
| Submission deadline | 21 Feb 2024 |
| Future notice date | Not specified |
| Award date | 27 Mar 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £155,521 |
| Lots value | Not specified |
| Awards value | £155,521 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KEELE UNIVERSITY |
| Locality | NEWCASTLE |
| Post town | Stoke-on-Trent |
| Postcode | ST5 5BG |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Newcastle-under-Lyme |
| Electoral ward | Keele |
| Westminster constituency | Newcastle-under-Lyme |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Apr 2024 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/582c15a9-84e7-4758-9011-a2d2e6ef21f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/582c15a9-84e7-4758-9011-a2d2e6ef21f1
  17th April 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.keele.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df84aa9b-b356-4bc4-910a-2d24dba57728.json.