---
title: "His Majesty's Courts and Tribunals Contact Center as a Service"
ocid: "ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-11-18"
---

# His Majesty's Courts and Tribunals Contact Center as a Service

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21.json)

## Summary

The Ministry of Justice has awarded a contract for the provision of a Contact Centre as a Service (CCaaS) solution to Kerv Experience Limited. This tender falls under the telecommunications services industry category, with the contract being applicable across British Overseas Territories, Channel Islands, Europe, Isle of Man, the Rest of the World, and the United Kingdom. The procurement has progressed to the Award stage, with the notice published on 18 November 2024. The contract period spans from 31 October 2024 to 30 October 2027. The procurement method used was selective, specifically a call-off from a framework agreement, with a total contract value of £11,385,632.41 GBP.

This tender represents a significant business growth opportunity, particularly for SMEs, aligning with the Ministry of Justice’s suitability criteria. Businesses experienced in delivering telecommunications services, especially those capable of managing complex and large-scale service needs across multiple regions, would find the competition well-suited to their expertise. Furthermore, the substantial contract value and the extended duration of three years offer both financial stability and the potential for strategic expansion within the industry.

## Notice

A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2024 |
| Submission deadline | 6 Aug 2024 |
| Future notice date | Not specified |
| Award date | 31 Oct 2024 |
| Contract period | 31 Oct 2024 - 30 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,699,861 |
| Lots value | Not specified |
| Awards value | £11,385,632 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KERV EXPERIENCE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 18 Nov 2024 at 13:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5018cb48-aa07-4915-a9a5-c1930d3759d0
  18th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06f7e289-5f84-4078-bd01-4177848ce339
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21.json.