--- title: "Input and Output Communications" ocid: "ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M REVENUE & CUSTOMS" published: "2023-12-08" --- # Input and Output Communications Buyer: H M REVENUE & CUSTOMS Current stage: Award OCID: ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1.json) ## Summary The procurement process for the "Input and Output Communications" contract with HM Revenue & Customs has been successfully completed. The contract, valued at £140 million over a five-year period with a possible two-year extension, has been awarded to RESTORE DIGITAL LIMITED. The procurement method used was an open procedure with a deadline for tender submission on June 9, 2023. The contract period is set to run from October 2, 2023, to October 1, 2030. The services fall under the main procurement category of services related to printed matter and communication products. This tender offers significant business growth opportunities for companies that can provide inbound and outbound communication services in the digital communication sector. Businesses with expertise in SMS services, multimedia messaging, printing, and scanning are well-suited to compete for this contract. The awarded contract aims to support HMRC's digital transformation objectives by enhancing customer experience, improving efficiency, and driving compliance. Potential suppliers should consider aligning their capabilities to meet HMRC's vision for innovative communication solutions and digital channels. ## Notice HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money HMRC was looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be PS140million over the contract period of five (5) years plus a possible two (2) years extension. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2023 | | Submission deadline | 9 Jun 2023 | | Future notice date | 10 Dec 2021 | | Award date | 5 Sep 2023 | | Contract period | 1 Oct 2023 - 1 Oct 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £140,000,000 | | Lots value | Not specified | | Awards value | £140,000,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M3 5BS | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Blackfriars & Trinity | | Westminster constituency | Salford | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RESTORE DIGITAL | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 22000000 - Printed matter and related products - 64212100 - Short Message Service (SMS) services - 64212300 - Multimedia Message Service (MMS) services - 79810000 - Printing services - 79999100 - Scanning services ## Release History - 8 Dec 2023 at 09:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1 - 3 Oct 2023 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1 - 15 May 2023 at 12:01 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/347681b5-2e57-4a68-bd72-de0c93650792 - 11 Apr 2023 at 15:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/347681b5-2e57-4a68-bd72-de0c93650792 - 15 Nov 2021 at 12:57 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/79a0f75a-e8b1-4b53-b495-f5056e120135 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0dbd10fc-39c3-4af6-bda5-e6c3a6d02be1 8th December 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/347681b5-2e57-4a68-bd72-de0c93650792 15th May 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/79a0f75a-e8b1-4b53-b495-f5056e120135 15th November 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/74324fe5-559d-4089-822e-4f52d35348a2 SAP Supplier Ariba Registration Guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/30317f2d-cb43-4ed6-b07d-b40f7b59eb4c - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0010644a-e74a-415a-adaa-4da4811e5773 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4e8a2749-1485-4c6d-aa24-3db1b7189b86 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/666b9a95-dec9-48bc-a6b2-11b60a96a0f1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/79f4cb87-8a22-4fdf-8227-b5a5bfe1eab5 ## Notice URLs - https://www.gov.uk/government/organisations/hm-revenue-customs ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1.json.