---
title: "CRM System (FCR)"
ocid: "ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "BEDFORDSHIRE POLICE"
published: "2024-12-13"
---

# CRM System (FCR)

Buyer: BEDFORDSHIRE POLICE  
Current stage: Planning  
OCID: ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c

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## Summary

Bedfordshire Police has announced a planned procurement for a CRM System (FCR), which encompasses User Journey, Citizen's Portal, and Customer Relationship Management Systems. This procurement falls under the industry category of communications control systems and customer relation management software package (CPV codes 32573000 and 48445000). The opportunity is available through the 7 Force Commercial Tendering Portal, with relevant documents accessible upon registration and logging in. The procurement, currently in the planning stage, was announced on 13th December 2024, and the contract period is set to commence on 13th December 2024 and end on 24th January 2025. The procurement method is a selective competitive procedure with negotiation, above the threshold with an estimated value of £1,000,000.

This tender presents a substantial opportunity for businesses specialising in CRM systems and communications control to collaborate with the Bedfordshire Police. SMEs (small and medium-sized enterprises) are particularly encouraged to participate. The project spans multiple regions across the United Kingdom, including Scotland, Northern Ireland, and various regions in England and Wales, offering broad geographical scope for businesses looking to expand their footprint. Companies with expertise in providing sophisticated CRM solutions will find this contract particularly well-suited to their offerings, allowing them to showcase their capabilities and potentially secure a significant client in the public sector.

## Notice

FCR - User Journey, Citizen's Portal, and Customer Relationship Management Systems This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login Once logged in, visit the 'Find Opportunities' section and click 'Register Interest'. Follow the steps to view the documents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac84582d-71c9-462e-ac88-ea08af48caa8 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | 13 Dec 2024 |
| Award date | Not specified |
| Contract period | 13 Dec 2024 - 24 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BEDFORDSHIRE POLICE |
| Locality | KEMPSTON |
| Post town | Milton Keynes |
| Postcode | MK43 9AX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Kempston West |
| Westminster constituency | Bedford |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32573000 - Communications control system
- 48445000 - Customer Relation Management software package

## Release History

- 13 Dec 2024 at 12:17 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/ac84582d-71c9-462e-ac88-ea08af48caa8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac84582d-71c9-462e-ac88-ea08af48caa8
  13th December 2024 - Future opportunity notice on Contracts Finder

## Notice URLs

- https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk
- https://7force.force.com/login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-dfc7524a-3bf1-40a5-9125-8012b7dab66c.json.